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Servicing Roles

Join one of the fastest-growing mortgage loan servicing teams in the nation! Freedom's Customer Service team and customer service specialists play an integral role in creating the best experiences for our customers while protecting homeownership.

Showing 41 to 60 of 60 matching jobs

Customer Success Agent

  • Jacksonville, FL
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s d…

Manager, Servicing Letter - Remote

  • Charlotte, NC
  • Servicing

The Servicing Letter Manager is responsible for the oversight of all outbound machine derived letters and notifications.  Will monitor all lettering processes to ensure compliance with Freedom Policies and Procedures.  Will act as a liaison between internal Legal and Compliance, local counsel servicing lines of business, print vendors and…

Manager, Servicing Letter - Remote

  • Dallas, TX
  • Servicing

The Servicing Letter Manager is responsible for the oversight of all outbound machine derived letters and notifications.  Will monitor all lettering processes to ensure compliance with Freedom Policies and Procedures.  Will act as a liaison between internal Legal and Compliance, local counsel servicing lines of business, print vendors and…

Support Manager, Customer Care Online Communications & Coaching Line

  • Marlton, NJ
  • Servicing

Summary Individual will be responsible for the overall performance and management of multiple Online Chat agents, supervisors and their teams within the customer care call center. Essential Job Functions: Identify opportunities based on agent inquiries & partner…

Supervisor, SPOC Svcg

  • Fishers, IN
  • Servicing

Summary: The SPOC Supervisor – Borrower Outreach is responsible for the oversight and compliance of the Single Point of Contact team in the Loss Mitigation group.  The Supervisor must be knowledgeable in FHA, VA, USDA, FNMA, and FHLMC loss mitigation options and the waterfall.  Must effectively demonstr…

Supervisor, Customer Care

  • Beaverton, OR
  • Servicing

Position Description : The Customer Care Supervisor is responsible for the oversight and management of customer service/customer care including but not limited to; call center, web services and refinance opportunities. Essential Job Functions: •Assist in the management of all aspects of custome…

SPOC, Loss Mit III

  • Beaverton, OR
  • Servicing

Summary The Loss Mitigation Specialist will serve as the Single Point of Contact (SPOC) for Freedom’s customers that are in a loan default situation to find resolution to preserving home ownership or to identify liquidation options when home retention is not appropriate. The Specialist must be knowledgeable FHA, …

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Phoenix, AZ
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Regional Foreclosure Specialist - Attorney Oversight

  • Providence, RI
  • Servicing

This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…

Regional Foreclosure Specialist - Attorney Oversight

  • Hartford, CT
  • Servicing

This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…

Regional Foreclosure Specialist - Attorney Oversight

  • Manchester, NH
  • Servicing

This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…

Regional Foreclosure Specialist - Attorney Oversight

  • Boston, MA
  • Servicing

This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…

Regional Foreclosure Specialist - Attorney Oversight

  • Augusta, ME
  • Servicing

This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Seattle, WA
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Atlanta, GA
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Montgomery, AL
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Eugene, OR
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Charlotte, NC
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Correspondence & Research Supervisor (Mortgage Servicing) - Remote

  • Houston, TX
  • Servicing

This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…

Test Script Analyst

  • Charlotte, NC
  • Servicing

**THIS IS A REMOTE POSITION** Summary This position will perform assigned functions within the Servicing Governance and Control team in a timely and accurate manner.   The primary role, of the Business Analyst, is to execute the development of test scripts/plans, on the end-to-end processes w…

The Freedom Difference

Soar at Freedom in your Servicing Career

Being a member of the Mortgage Loan Servicing team for one of the largest Mortgage Loan Servicers in the nation, is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners.  Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, loan servicing, and other integral components of customer account management.

We are committed to upholding our "customer for life" mission. That's why our customer service specialists offer reassurance as well as practical solutions. Customer service jobs are critical at Freedom in helping foster homeownership and financial betterment for customers across America. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running.

Think Outside The Box

Fly Higher

Service is our name, and peace of mind is our game. We are always there for our customers, from answering everyday questions to offering disaster assistance or forbearance planning options.

Technology 2

Soar and Grow

You'll learn and grow in your role under the guidance of experienced leaders who offer a wealth of industry expertise.

Training 2

Committed to Excellence

Our work is defined by our relentless pursuit of service excellence in order to uphold our "customer for life" mantra.