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Servicing Roles

Join one of the fastest-growing mortgage loan servicing teams in the nation! Freedom's Customer Service team and customer service specialists play an integral role in creating the best experiences for our customers while protecting homeownership.

Showing 1 to 15 of 15 matching jobs

Customer Success Agent

  • Marlton, NJ
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…

Customer Success Agent

  • Fishers, IN
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…

Customer Success Agent

  • Jacksonville, FL
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…

Business Analyst - Call Center Workforce Management

  • Mt Laurel, NJ
  • Servicing

The Business Analyst will serve as subject matter expert admin in Workforce Management Applications (including all applicable functions and features) including systems such as NICE WFM, Calabrio, or other WFM systems. Essential Job Functions: Project and process owner for WFM system installation …

Customer Success Agent

  • Fishers, IN
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…

Customer Success Agent

  • Jacksonville, FL
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…

Supervisor, Cash Management

  • Marlton, NJ
  • Servicing

The Supervisor of Cash Management is responsible for managing the day to day operations of payment processing and cash reconciliation processes. Oversees the daily management and operations of the Cash Management team.  Trains, educates and guides the professional development of new and existing staff.  E…

Manager, Cash Management

  • Fishers, IN
  • Servicing

The Cash Management Manager is responsible for managing the Cash Management Reconciliation support teams, and the workflow of all functions relating to the overall day to day operations of Payment Processing. Oversees the daily management and operations of the Cash Management team.  Trains, educates and guides…

Foreclosure Financial Supervisor - Remote

  • Jacksonville, FL
  • Servicing

Supervising and coordinating activities of workers engaged in handling foreclosure files. Essential Job Functions: Carrying out management responsibilities in accordance with the company’s policies, applicable laws and the companies overall Guiding Philosophy Managing the da…

Foreclosure Specialist II

  • Fishers, IN
  • Servicing

**THIS POSITION CAN SIT REMOTELY** Summary Foreclosure Financial Specialist is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and …

Transfer Coordinator - Remote

  • Charlotte, NC
  • Servicing

**THIS POSITION CAN BE WORKED 100% REMOTE** The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 B…

Transfer Coordinator - Remote

  • Dallas, TX
  • Servicing

**THIS POSITION CAN BE WORKED 100% REMOTE** The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 B…

Mortgage Servicing Mediation Specialist

  • Fishers, IN
  • Servicing

**This position is remote** Summary The Mediation Specialist will have the primary responsibility of making an appearance for in-person or by phone mediations with various courts, judges and attorneys. Through conference calls or in writing; determine solutions to resolve delinquent accounts. They…

Customer Success Agent

  • Beaverton, OR
  • Servicing

Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…

Transfer Coordinator - Remote

  • Jacksonville, FL
  • Servicing

**THIS POSITION CAN BE WORKED 100% REMOTE** The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 B…

The Freedom Difference

Soar at Freedom in your Servicing Career

Being a member of the Mortgage Loan Servicing team for one of the largest Mortgage Loan Servicers in the nation, is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners.  Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, loan servicing, and other integral components of customer account management.

We are committed to upholding our "customer for life" mission. That's why our customer service specialists offer reassurance as well as practical solutions. Customer service jobs are critical at Freedom in helping foster homeownership and financial betterment for customers across America. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running.

Think Outside The Box

Fly Higher

Service is our name, and peace of mind is our game. We are always there for our customers, from answering everyday questions to offering disaster assistance or forbearance planning options.

Technology 2

Soar and Grow

You'll learn and grow in your role under the guidance of experienced leaders who offer a wealth of industry expertise.

Training 2

Committed to Excellence

Our work is defined by our relentless pursuit of service excellence in order to uphold our "customer for life" mantra.