Servicing Roles
Join one of the fastest-growing mortgage loan servicing teams in the nation! Freedom's Customer Service team and customer service specialists play an integral role in creating the best experiences for our customers while protecting homeownership.
Showing 21 to 40 of 60 matching jobs
Supervisor, Servicing/Referral - Remote
Summary The Supervisor is responsible for managing a Default Portfolio of Default Referrals for Foreclosure workflow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly followed to ensure mitigation of compensatory fee risk. This position will assist management with day…
Manager, Servicing Letter - Remote
The Servicing Letter Manager is responsible for the oversight of all outbound machine derived letters and notifications. Will monitor all lettering processes to ensure compliance with Freedom Policies and Procedures. Will act as a liaison between internal Legal and Compliance, local counsel servicing lines of business, print vendors and…
Technical Writer
Responsible for creating, updating, and maintaining various types of user documentation, including how-to guides, references, manauals, cheat sheets, or instructions. Work closely with Default management and staff to create process and procedures. Create, update and maintain user documentation for a variety of material, inclu…
SPOC, Loss Mit III
The Loss Mitigation Specialist will serve as the Single Point of Contact (SPOC) for Freedom’s customers that are in a loan default situation to find resolution to preserving home ownership or to identify liquidation options when home retention is not appropriate. The Specialist must be knowledgeable FHA, VA, USDA, FNMA, FHLMC loss mitigation o…
Correspondence & Research Supervisor (Mortgage Servicing)
This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Regional Attorney Oversight Specialist - Remote
This position is Remote for the following locations only: MT, ID, WY, NV, UT, CO, AZ & NM. Regional Foreclosure Attorney Oversight Specialist is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed bo…
Cash Management, Payment Processor I
The Payment Processor is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met. Essential Job Functions: …
Cash Management, Payment Processor II
The Payment Processor is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met. Essential Job Functions: All functions of the …
Sr. Default Relationship Analyst - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Sr. Analyst will provide leadership and guidance in support of vendor relationship management activities for the Default Services department and will be required to develop and maintain reporting to monitor the success of vendors managed. Will directly manage relati…
Supervisor, Title Curative - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The primary role of the Supervisor is to oversee the staff of Title Analysts as they work to obtain clear and marketable title on loans with title issues in the servicing portfolio. This position will assist management with day to day operations of the department, monitor a…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s d…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s d…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s d…
The Freedom Difference
Soar at Freedom in your Servicing Career
Being a member of the Mortgage Loan Servicing team for one of the largest Mortgage Loan Servicers in the nation, is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, loan servicing, and other integral components of customer account management.
We are committed to upholding our "customer for life" mission. That's why our customer service specialists offer reassurance as well as practical solutions. Customer service jobs are critical at Freedom in helping foster homeownership and financial betterment for customers across America. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running.
Fly Higher
Service is our name, and peace of mind is our game. We are always there for our customers, from answering everyday questions to offering disaster assistance or forbearance planning options.
Soar and Grow
You'll learn and grow in your role under the guidance of experienced leaders who offer a wealth of industry expertise.
Committed to Excellence
Our work is defined by our relentless pursuit of service excellence in order to uphold our "customer for life" mantra.
Learn more about the rest of our teams
Sales
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Underwriting
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Servicing
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
Corporate
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Graduate Programs
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Information Technology
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Operations
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.