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Research Specialist - Remote

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Description

This position is Remote!

Soar With Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…

  • A stellar communicator. From colleagues to customers, you’re a professional and respectful communicator.
  • A tech-savvy learner. You know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance.
  • A team player . You thrive in a team environment, are dependable, and always on time.
  • A self-motivator. Bring your “go-getter” attitude and solutions-focused approach to this role, doing your best to get the job done.


… then you belong in the Freedom family.


The Opportunity:
Customer Research Specialist II

We’re looking for a skilled Customer Research Specialist II to join the Freedom family. Our ideal Customer Research Specialist II will be a highly motivated self-starter with a passion for excellent customer care. From researching and evaluating complex borrower issues to identifying trends that impact customer satisfaction, you’re able to adapt to the needs of your role in an exciting and dynamic environment.

What does the job look like?

As a Customer Research Specialist, your daily duties may include... 

  • Completing research requests
  • Performing reviews of borrower credit disputes
  • Processing deceased borrower updates
  • Responding to written correspondence
  • Resolving call center escalation requests

Education & Certification Requirements

  • Associate degree or equivalent from a 2-year College or Technical School OR two years of related experience and/or training


If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights. 


Soar With Us.   


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