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Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s d…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s d…
Workday Time and Absence Lead
(This position will be 100% Remote) Main Purpose of the Role and Responsibilities in the Business: As the Workday Time and Absence Lead, you’ll work as the team lead to implement and configure an enterprise-scale Workday Time and Absence solutions for Archwell Essentials an…
Senior Loan Advisor
The Senior Loan Advisor is a customer focused, inside sales position within the Call Center. Will be responsible for both in-bound and out-bound calls through marketing campaigns. Will conduct the initial pre-qualification phone screen and prepare the loan application and necessary documentation. Will provide high quality service to both…
Manager, Servicing Letter - Remote
The Servicing Letter Manager is responsible for the oversight of all outbound machine derived letters and notifications. Will monitor all lettering processes to ensure compliance with Freedom Policies and Procedures. Will act as a liaison between internal Legal and Compliance, local counsel servicing lines of business, print vendors and…
Manager, Servicing Letter - Remote
The Servicing Letter Manager is responsible for the oversight of all outbound machine derived letters and notifications. Will monitor all lettering processes to ensure compliance with Freedom Policies and Procedures. Will act as a liaison between internal Legal and Compliance, local counsel servicing lines of business, print vendors and…
Support Manager, Customer Care Online Communications & Coaching Line
Summary Individual will be responsible for the overall performance and management of multiple Online Chat agents, supervisors and their teams within the customer care call center. Essential Job Functions: Identify opportunities based on agent inquiries & partner…
Supervisor, SPOC Svcg
Summary: The SPOC Supervisor – Borrower Outreach is responsible for the oversight and compliance of the Single Point of Contact team in the Loss Mitigation group. The Supervisor must be knowledgeable in FHA, VA, USDA, FNMA, and FHLMC loss mitigation options and the waterfall. Must effectively demonstr…
Supervisor, Customer Care
Position Description : The Customer Care Supervisor is responsible for the oversight and management of customer service/customer care including but not limited to; call center, web services and refinance opportunities. Essential Job Functions: •Assist in the management of all aspects of custome…
SPOC, Loss Mit III
Summary The Loss Mitigation Specialist will serve as the Single Point of Contact (SPOC) for Freedom’s customers that are in a loan default situation to find resolution to preserving home ownership or to identify liquidation options when home retention is not appropriate. The Specialist must be knowledgeable FHA, …
Correspondence & Research Supervisor (Mortgage Servicing) - Remote
This position is remote! Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit dispu…
Data Strategy & Governance Specialist
The Data Strategy and Governance (DSG) organization is seeking a talented Data Governance Specialist to help grow our Data Governance Architecture team capabilities. You will leverage your experience to provide data analysis and acumen in promoting integration, re-usability, data quality and governance, and scalability across our Product platf…
Senior Government Underwriter
Sr. Underwriter This position is remote. Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial b…
IT Business Analyst (Pricing and Products Service Layer)
The Business Analyst will be responsible for capturing business objectives by documenting the current/future state of critical business operations, automated systems process and reporting through a combination of skills leveraging; research, fact finding, interview sessions and the understanding of applicable business systems. The An…
Assoc. Director, Business Intelligence
Description/Summary : As part of the IM group, the Manager of Business Intelligence will provide Freedom Mortgage with managing, updating, and operating segments of our development team and the affiliated technical processes. Essential Functions : …
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
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Featured Roles
Senior Loan Advisor
The Senior Loan Advisor is a customer focused, inside sales position within the Call Center. This position will be responsible for both in-bound and out-bound calls through marketing campaigns. The Senior Loan Advisor will conduct the initial pre-qualification phone screen and prepare the loan application and necessary documentation. The Senio…
Foreclosure Specialist
Summary Foreclosure Specialist is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their delegated authority. …
Bankruptcy Supervisor
**THIS POSITION CAN SIT REMOTELY** The Supervisor is responsible for managing a Default Portfolio of Bankruptcy and Bankruptcy work-flow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly followed to ensure mitigation of compensatory fee risk. This position will a…
Mortgage Loan Processor
Summary The Customer Advocate is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt, an…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Analyst, Title Servicing II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies …
FHA Mortgage Loan Processor (Remote)
**REMOTE OPPORTUNITY** Summary The individual in this role is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan ap…
Analyst, Title Servicing II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies to…