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Customer Service- Single Point of Contact Rep.

  • Fishers, IN
  • Servicing

The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions…

Customer Service Rep

  • Marlton, NJ
  • Servicing

Position Description: The Customer Care Representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one…

Customer Care Supervisor

  • Fishers, IN
  • Servicing

Supervises internal Call Center inbound and outbound customer telephone activities and functions including, but not limited to CSR staff performing telephone service support for inbound customer calls and outbound telemarketing campaigns.  …

Workforce Management Manager

  • Fishers, IN
  • Servicing

Summary The Workforce Manager is responsible for call center resource planning, call forecast generation and schedule development. The primary goal of this position is to achieve the best possible call center servi…

VP, Servicing, SPOC

  • Jacksonville, FL
  • Servicing

Summary: The VP of Loss Mitigations Specialist is responsible for the oversight and management of SPOC agents including but not limited to oversight of call center performance metrics tied to individual and department …

Customer Service Rep

  • Jacksonville, FL
  • Servicing

The Customer Care Representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or l…

Director, Servicing- SPOC

  • Beaverton, OR
  • Servicing

The Director of Loss Mitigations Specialist is responsible for the oversight and management of SPOC agents including but not limited to oversight of call center performance metrics tied to individual and department scorecard, completion of Loss …

Servicing Treasury Processor

  • Marlton, NJ
  • Servicing

Summary: The Servicing Accounts Payable Processor is responsible for accurately and timely processing of vendor invoice payments to the servicing system daily. This position will work collaborativel…

Loss Mitigation Manager (Mortgage Servicing)

  • Beaverton, OR
  • Servicing

Summary The Loss Mitigation Manager  – Loss Mitigation is responsible for the oversight and compliance of the loss mitigation process (processing, underwriting, closing) of all workouts.  In addition, t…

Supervisor, Customer Care (Nesting)

  • Jacksonville, FL
  • Servicing

  The Academy Bay Supervisor (Nesting) will be responsible for the overall performance and management of our newly onboarded Team Members within the Customer Care Call Center. This position will act as the liaison betwee…

Supervisor, Customer Care (Nesting)

  • Marlton, NJ
  • Servicing

The Academy Bay Supervisor (Nesting) will be responsible for the overall performance and management of our newly onboarded Team Members within the Customer Care Call Center. This position will act as the liaison between talent acquisit…

Specialist, Conventional and USDA Claim Processing

  • Jacksonville, FL
  • Servicing

The Conventional and USDA Claim Filing Specialist is responsible for filing all Fannie Mae (FNMA), Freddie Mac (FHLMC), Mortgage Insurance (MI) and USDA Claims within investor/insurer timeframes and follow-up on all claim proceeds. In addition, …

Projects Coordinator

  • Beaverton, OR
  • Servicing

Act as liaison between Freedom's Servicing Development Team and our various line of business partners. Responsible for the coordination of Servicing and Correspondent Division Training schedules. Additional responsibilities, to ensure all routin…

Projects Coordinator

  • Marlton, NJ
  • Servicing

Act as liaison between Freedom's Servicing Development Team and our various line of business partners. Responsible for the coordination of Servicing and Correspondent Division Training schedules. Additional responsibilities, to ensure all routin…

Projects Coordinator

  • Jacksonville, FL
  • Servicing

Act as liaison between Freedom's Servicing Development Team and our various line of business partners. Responsible for the coordination of Servicing and Correspondent Division Training schedules. Additional responsibilities, to ensure all routin…

Projects Coordinator

  • Fishers, IN
  • Servicing

Act as liaison between Freedom's Servicing Development Team and our various line of business partners. Responsible for the coordination of Servicing and Correspondent Division Training schedules. Additional responsibilities, to ensure all routin…

Sr Loss Mitigation Document Specialist

  • Fishers, IN
  • Servicing

Summary: Responsible for second review on all incomplete packages and accounts with upcoming Foreclosure sale dates.  Also responsible for quality review of all Document Specialists I’s and II’s.&…

Loss Mitigation Document Specialist II

  • Fishers, IN
  • Servicing

Summary: Responsible for the intake review of loss mitigation options for all workout types on all loan types.  Also responsible for assisting with Loss Mit Doc Specalist, I on an as needed basis depending on numb…

Instructional Designer, Servicing Development

  • Fishers, IN
  • Servicing

Summary The Servicing Development Instructional Designer creates courses (ILT, E-Learning), assessments, and training job aids for Mortgage Servicing team members. Creates training deliverables by applying instructional des…

Instructional Designer, Servicing Development

  • Jacksonville, FL
  • Servicing

Summary The Servicing Development Instructional Designer creates courses (ILT, E-Learning), assessments, and training job aids for Mortgage Servicing team members. Creates training deliverables by applying instructional des…