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Soaring Stories

A collective, relentless pursuit of possibilities keeps us nimble and productive. A clear mission fuels our inspiration. Get to know more about our people, culture, and opportunities by checking out our "Soaring Stories."

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Employee Spotlight Kristin Moses Murray

Employee Spotlight

Kristin Moses Murray - Vice President of Internal Communications (Corporate)

Kristin leads employee-focused internal communications and has grown the function through her tremendous talent and efforts over the past 8 years with Freedom. Some of her duties include company-wide email messaging...

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Employee Spotlight Ingrid Jaschok

Employee Spotlight

Ingrid Jaschok - SVP, Customer Care Operations – SPOC (Servicing)

Ingrid is tasked with ensuring we achieve our goal of providing best-in-class service to our customers. From analyzing customer feedback trends to listening in on calls...

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Employee Spotlight Monica Sousa

Employee Spotlight

Monica Sousa - Director (Operations)

If you ask Monica to describe what sets Freedom apart from other places she’s worked, she would tell you it starts with the culture...

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Employee Spotlight Derrick Krout

Employee Spotlight

Derrick Krout - SVP (Sales)

Committed, relentless, and driven, Derrick is a team player through and through...

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Employee Spotlight Ting Cosper

Employee Spotlight

Ting Cosper - Vice President, Enterprise Change Management (Information Technology)

Ting manages the departments responsible for IT change management, whether it be software deployment or automation...

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Employee Spotlight Ciara Mendez Verdecchio

Employee Spotlight

Ciara Mendez-Verdecchio - Vice President, Marketing (Corporate)

Ciara is a Vice President of Marketing, supporting the Call Center Sales and Operation teams...

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Employee Spotlight Latasha Guy

Employee Spotlight

Latasha Guy - Manager of Customer Care (Servicing)

Latasha helps our customers maintain homeownership by educating them about the different loan options that are available...

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Career Prep Customer Service Champion Albert Walker

Career Prep

Customer Service Champion: Albert Walker

Philadelphia native, Albert Walker, started with Freedom Mortgage as a Junior Loan Officer in 2012. With over twenty-two years of experience in the mortgage industry, Albert began his career with a position at First United Mortgage...

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Mature man working at home, using laptop computer

Career Prep

Freedom’s Fast Track™ program

The Fast Track Program is a six to eight-month on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a mortgage sales professional as a Freedom Mortgage...

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How To Become A Mortgage Loan Officer

Career Prep

How to Become a Mortgage Loan Officer

At Freedom, we call a “mortgage loan officer” a “loan advisor”. Our loan advisor teams help customers choose the right financing options for their unique needs by educating and guiding them every step of the way...

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How To Become A Mortgage Underwriter

Career Prep

How to Become a Mortgage Underwriter

Our Freedom Mortgage underwriters are analytical minds, outside-the-box thinkers, and problem solvers who join forces with our Sales and Operations teams to help Freedom customers achieve financial empowerment as well as their homeownership dreams...

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Leadership Corner: Mark Ulmer, EVP, Lending Operations

Career Prep

Leadership Corner: Mark Ulmer - EVP, Lending Operations

Meet Mark Ulmer, Executive Vice President of Lending Operations. He has more than 40 years of industry experience encompassing strategic planning, business transformation, sales management, operations, and organizational effectiveness...

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