Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.Show 5 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.Watch Video
How We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Learn more about the rest of our teams
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.
Join a team with a winning trajectorySee all open positions
Summary This supervisor position plans, directs, supervises and evaluates work flow through the assumption process. This position will also supervise the military deferment, recast, and HHF processes, coordinates work activities to achieve the volume expected to meet operational requirements, provides process specifi…
Summary The HAF Outreach Supervisor will be responsible, directly or through staff, for protecting the assets of the company in bankruptcies, repossessions and other legal proceedings. This position plans, directs, supervises and evaluates work flow for the HAF Outreach department, coordinates work activities t…
Summary The Assumption/Loss Mitigation Loan Processor will underwrite for loss mitigation options - all workout types on all loan types. It will be necessary for the processor to have experience in Full Doc Conventional, VA and FHA loan processing. Other duties may be assigned. This positions req…
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Freedom Mortgage has been named a Top Workplace since 2016