Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.
Show 17 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.
Watch VideoHow We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Learn more about the rest of our teams
Sales
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Underwriting
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Servicing
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
Corporate
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Graduate Programs
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Information Technology
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Operations
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.
Foreclosure Supervisor
**This position is remote** Supervising and coordinating activities of workers engaged in handling foreclosure files. This includes: Carrying out management responsibilities in accordance with the company’s policies, applicable laws and the companies overall Guiding Philosophy Mana…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Foreclosure Specialist II- Bids & Sales
** This position is remote. ** Foreclosure Specialist II is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their deleg…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Title Servicing Analyst II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies …
Default Business Controls Manager (Mortgage)
The Manager of Default Business Controls will report to the Director Default Business Controls and work closely with the internal operational departments as well as external vendors. The primary responsibility is ensuring state and federal regulations, agency guidance and policy and procedures are followed within all lines of business o…
Mortgage Servicing Rights (MSR) Transfer Analyst
The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 Billion in unpaid principal balances. The coordinator also assists on larger MS…
Dialer Business Analyst (Telephony)
The Business Analyst is responsible for both strategic and tactical planning and execution within the Command Center. The Business Analyst has a high level understanding of applicable business systems, industry and investor requirements and statutes including but not limited to FDCPA, TCPA, CFPB, Fair Lending and FLSA. This role will be key in…
Jr Dialer Analyst (Telephony)
The Jr. Dialer Analyst role is responsible for business day to day management of command center operations. This includes daily telephony management, workforce & staffing-level management, data analysis, reporting and software administration. Focus on business process and efficiencies, alongside on-time delivery will ensure success in this role…
Top Workplace
Freedom Mortgage has been named a Top Workplace since 2016