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Join one of the fastest growing loan servicing teams

Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.

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WHO WE ARE

We fly higher

We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team. 

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How We Work

Helping any way we can

Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game. 

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How we succeed

The Freedom Difference

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Committed to excellence

Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.

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Experienced leadership team

You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.

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Invested in your success

Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!

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