Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.
Show 90 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.
Watch VideoHow We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Escrow Processor III
Summary Perform assigned functions within Escrow Administration timely and accurately while remaining compliant with all state, federal and investor guidelines. Assist the supervisor with planning/organizing to e…
Escrow Processor II
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This …
Loss Mitigation Closer I
Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. Th…
Supervisor, SPOC Svcg
Servicing Supervisor - Single Point of Contact Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve thei…
Default Best Execution Specialist
The responsibilities for the Default Best Execution Specialist include performing all day-to-day activities related to recommending the best financial strategy on defaulted loans and acquired properties serviced by Freedom Mortgage. Responsibili…
Default Best Execution Specialist
The responsibilities for the Default Best Execution Specialist include performing all day-to-day activities related to recommending the best financial strategy on defaulted loans and acquired properties serviced by Freedom Mortgage. Responsibili…
Supervisor, Loss Mitigation
The Supervisor, Loss Mitigation - Business Process Analyst will be responsible, directly or through staff, for protecting the assets of the company in bankruptcies, repossessions and other legal proceedings. This position plans, directs, s…
Property Preservation Specialist 1
Property Preservation Specialist Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achie…
Customer Research Specialist (Mortgage Servicing)
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is o…
Customer Research Specialist (Mortgage Servicing)
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is o…
Top Workplace
Freedom Mortgage has been named a Top Workplace since 2016