Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.
Show 58 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.
Watch VideoHow We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Supervisor, Treasury/Servicing
The Servicing Treasury Supervisor for Incoming Claim Funds is responsible for the teams accurately and timely posting of all claim funds on defaulted loans. Supervise tracking the agency back-up and decisioning the correct…
Corporate Advance Analyst II
This position is responsible for reconciliation of the recoverable corporate advances on all Bulk and Flow Mortgage Servicing Loan transfers from various Mortgage Banking Institutions. This position will also ensure that the reconciliation proce…
Learning Specialist, Servicing Development
Summary: The Learning Specialist will serve as a contributing team member of the Servicing Development team under the Customer Experience Department. The department is responsible for fostering a culture which thr…
Learning Specialist, Servicing Development
Summary: The Learning Specialist will serve as a contributing team member of the Servicing Development team under the Customer Experience Department. The department is responsible for fostering a culture which thr…
Learning Specialist, Servicing Development
Summary: The Learning Specialist will serve as a contributing team member of the Servicing Development team under the Customer Experience Department. The department is responsible for fostering a culture which thr…
Learning Specialist, Servicing Development
Summary: The Learning Specialist will serve as a contributing team member of the Servicing Development team under the Customer Experience Department. The department is responsible for fostering a culture which thr…
Supervisor, Loss Mitigation
Summary The Loss Mitigation Supervisor will be responsible, directly or through staff, for protecting the assets of the company in bankruptcies, repossessions and other legal proceedings. This position plans,…
Senior VA Claim Processing Specialist
The VA Claim Processing Specialist is responsible for the Quality Control Review of all VA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance…
Correspondence & Research Supervisor (Mortgage Servicing)
Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/…
Director, Loss Recovery
The Director, Loss Recovery will be responsible for the day-to-day activities related to defaulted loan loss analysis and recovery of bill-backs through claims to vendors, prior servicer and originators. The Director will be responsible for ens…
Top Workplace
Freedom Mortgage has been named a Top Workplace since 2016