Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.
Show 117 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.
Watch VideoHow We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Mortgage Professional
Summary: The Mortgage Professional is a customer focused, inside sales position within the Call Center. Will conduct the initial pre-qualification phone screen and prepare the loan application and necessary documen…
Correspondence & Research Supervisor (Mortgage Servicing)
Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/…
Business Process Analyst - Remote
Summary The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change …
Business Process Analyst - Remote
Summary The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change ma…
Business Process Analyst - Remote
Summary The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change ma…
Business Process Analyst - Remote
Summary The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change ma…
Business Process Analyst - Remote
Summary The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change ma…
Loss Mitigation Closer I
Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. Th…
Loss Mitigation Analyst
***POSITION CAN SIT REMOTELY*** Position Description: Evaluates, designs, executes, measures, monitors and control business processes. Ensure that business process outcomes are in harmony with a…
Manager Customer Care
Summary Individual will be responsible for the overall performance and management of multiple supervisors and their teams within the customer care call center. Essential Job Fun…
Top Workplace
Freedom Mortgage has been named a Top Workplace since 2016