Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.
Show 170 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.
Watch VideoHow We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Servicing Correspondence Supervisor - Remote
The Servicing Letter Supervisor is responsible for the oversight of outbound letters, ensuring all required letters and disclosures created by Freedom Mortgage Corporation are appropriately maintained within the Servicing system of record. Will…
Correspondence Coordinator, Sr. - Remote
The Coordinator, Correspondence Sr. is responsible for the creation and maintenance of machine-derived letters and some manual letters for all Servicing lines of business, ensuring all required letters and disclosures created by Freedom Mortgage…
Correspondence Coordinator, Sr. - Remote
The Coordinator, Correspondence Sr. is responsible for the creation and maintenance of machine-derived letters and some manual letters for all Servicing lines of business, ensuring all required letters and disclosures created by Freedom Mortgage…
Coordinator, Correspondence Sr. - Remote
The Coordinator, Correspondence Sr. is responsible for the creation and maintenance of machine-derived letters and some manual letters for all Servicing lines of business, ensuring all required letters and disclosures created by Freedom Mortgage…
Correspondence Coordinator, Sr. - Remote
The Coordinator, Correspondence Sr. is responsible for the creation and maintenance of machine-derived letters and some manual letters for all Servicing lines of business, ensuring all required letters and disclosures created by Freedom Mortgage…
Servicing Correspondence Coordinator, Jr. - Remote
The Junior Letter Coordinator is responsible for the generation of manual letters and some machine-derived letters that need additional attention required by contractual and state default letter requirements; i.e. the manual addition…
Servicing Correspondence Coordinator, Jr.- Remote
The Junior Letter Coordinator is responsible for the generation of manual letters and some machine-derived letters that need additional attention required by contractual and state default letter requirements; i.e. the manual addition…
Servicing Correspondence Coordinator, Jr - Remote
The Junior Letter Coordinator is responsible for the generation of manual letters and some machine-derived letters that need additional attention required by contractual and state default letter requirements; i.e. the manual addition…
Director, Customer Experience
POSITION SUMMARY: The Director of Customer Experience will be instrumental in building a world class customer center of excellence group and be a leading force in implementing cutting-edge customer experiences. This pe…
Default Asset Manager
The responsibilities for the Default Ops Specialist include performing all the day-to-day activities related to the CWCOT (Claims w/o Conveyance of Title) process, assisting with SFLS (Single Family Loan Sales), and providing support to the REO,…
Top Workplace
Freedom Mortgage has been named a Top Workplace since 2016