Join one of the fastest growing loan servicing teams
Whether it’s handling inquiries, protecting homeownership through loss mitigation, or assisting with the escrow process, Freedom’s Customer Service team plays an integral role in creating the optimal experience for our customers.
Show 55 jobs in Servicing
WHO WE ARE
We fly higher
We are committed to upholding our “customer for life” mission. That’s why our representatives listen and offer reassurance as well as practical solutions. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running. Find out more about what it means to be a member of our Servicing team.
Watch VideoHow We Work
Helping any way we can
Being a member of the Servicing team is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. The pandemic has left millions of Americans out of work and struggling with financial insecurity, many of whom are Freedom customers. Our team is always ready to offer assistance with forbearance plans and other options. Service is our name, and peace of mind is our game.
How we succeed
The Freedom Difference
Committed to excellence
Our team is defined by our Golden Customer Experience Commitment. We work as a team with a relentless pursuit for excellence in service and to uphold our “customer for life” mantra.
Experienced leadership team
You’ll learn and grow in your role under the guidance of an experienced leadership group offering a wealth of industry expertise.
Invested in your success
Our development programs focus on skills enhancement, defining clear career paths, and helping you achieve success. 174 Servicing team members were promoted in 2020 alone!
From our employees
My team means the world to me. I aim to ensure that their Freedom journey is successful.
From our employees
I am moved by seeing others succeed and reach their potential.
Learn more about the rest of our teams
Sales
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Underwriting
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Servicing
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
Corporate
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Graduate Programs
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Information Technology
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Operations
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.
Foreclosure Specialist
Summary Foreclosure Specialist is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their delegated authority. …
Bankruptcy Supervisor
**THIS POSITION CAN SIT REMOTELY** The Supervisor is responsible for managing a Default Portfolio of Bankruptcy and Bankruptcy work-flow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly followed to ensure mitigation of compensatory fee risk. This position will a…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Analyst, Title Servicing II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies …
Analyst, Title Servicing II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies to…
Customer Care Supervisor
Please ent Summary The Customer Care Supervisor is responsible for the oversight and management of customer service/customer care including but not limited to: Call center, web services and refinance opportunities. Essential Job Functions: …
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
Default Business Controls Specialist - Remote
This position is fully remote! The primary role of the Default Business Control Specialist is to assist in the management of departmental and process related audits to determine risks, effectiveness of controls, compliance with requirements, and assess if performing within tolerable risk level. In…
Top Workplace
Freedom Mortgage has been named a Top Workplace since 2016