Focused on providing best-in-class service
Our Operations team plays a key role in the mortgage application process, ensuring loans move through to closing and helping our customers realize their dreams of homeownership.Show 31 jobs in Operations
how we work
One team, one mission
While we each have our own roles and responsibilities, we subscribe to the philosophy of "one team, one mission" — to help our customers achieve homeownership and financial betterment. Our mortgage processors work in lockstep with Sales and Underwriting, making sure all contracts and applications are processed quickly and accurately, so there are no delays and our customers feel confident about their closing. This approach has helped us close 300K loans resulting in $72 billion in originations in 2020.
WHO WE ARE
Operating like a family
The Operations team embodies the feeling of family in the workplace. We help nurture the growth and success of every member, whether it's pushing each other to reach new heights with friendly team competitions, developing new talent with hands-on training and mentorship, or celebrating individual achievements through rewards and recognition programs. Bring your positive attitude and dedication to exceptional customer service, and we'll welcome you with open arms.
HOW WE SUCCEED
The Freedom Difference
Tools and technology
You'll have the latest tools and technology at your fingertips to help you quickly and efficiently assist Freedom Mortgage customers.
Learn and grow
You'll have access to an experienced leadership team, paid training, career development programs, and more to help you achieve both your personal and professional goals.
Recognizing your success
High Flyer awards, group events, shout outs, contests with prizes and giveaways, and more — we find fun and creative ways to celebrate each team member's success.
From our employees
I chose to join Freedom Mortgage because of the opportunity for growth in my career.
From our employees
I have never worked for a company before with such an awesome corporate culture.
Join a team with a winning trajectorySee all open positions
Summary: The Closing Manager is responsible for management and oversight of the closing department. Managing work flow, assuring all closing documents are in compliance with company, FNMA, FHLMC, FHA, VA and ind…
Summary Performs a variety of RESPA/HMDA related duties for the Traditional Retail (TR) Channel, including handling Adverse Actions, monitoring for and sending 10 Day Letters, resolving duplicate loans, preparing…
(This position can be 100% Remote) The Senior Business Analyst - Enterprise Process Operations is responsible for evaluating and guiding the execution of enterprise mortgage solutions and processes to maximize operatio…
Summary: Review specific documents in the file to agency guidelines to obtain the FHA, VA, and USDA, Certificates. Essential Job Functions may include: …
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Must have current knowledge of RESPA and TILA guidelines Must have experience preparing mortgage closing d…
The Loan Processor is responsible for processing the full document process by managing the customer relationship from application to closing while ensuring the all necessary steps are in accordance with internal policies and procedures to…
The Customer Advocate is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood t…
Summary Responsible for processing servicing loan documents, in paper and image format, and load them into the document management system to optimize business processes, meet regulatory requirements and customer care need…
The Customer Advocate is responsible for processing Streamline loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and Guide…
Freedom Mortgage has been named a Top Workplace since 2016