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Portrait of a young businesswoman using a laptop at her desk in a modern office Portrait of a young businesswoman using a laptop at her desk in a modern office

Focused on providing best-in-class service

Our Operations team plays a key role in the mortgage application process, ensuring loans move through to closing and helping our customers realize their dreams of homeownership.

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Freedom Teammembers

how we work

One team, one mission

While we each have our own roles and responsibilities, we subscribe to the philosophy of "one team, one mission" — to help our customers achieve homeownership and financial betterment. Our mortgage processors work in lockstep with Sales and Underwriting, making sure all contracts and applications are processed quickly and accurately, so there are no delays and our customers feel confident about their closing. This approach has helped us close 300K loans resulting in $72 billion in originations in 2020. 

WHO WE ARE

Operating like a family

The Operations team embodies the feeling of family in the workplace. We help nurture the growth and success of every member, whether it's pushing each other to reach new heights with friendly team competitions, developing new talent with hands-on training and mentorship, or celebrating individual achievements through rewards and recognition programs. Bring your positive attitude and dedication to exceptional customer service, and we'll welcome you with open arms. 

 

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HOW WE SUCCEED

The Freedom Difference

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Tools and technology

You'll have the latest tools and technology at your fingertips to help you quickly and efficiently assist Freedom Mortgage customers.

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Learn and grow

You'll have access to an experienced leadership team, paid training, career development programs, and more to help you achieve both your personal and professional goals.

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Recognizing your success

High Flyer awards, group events, shout outs, contests with prizes and giveaways, and more — we find fun and creative ways to celebrate each team member's success.

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