Focused on providing best-in-class service
Our Operations team plays a key role in the mortgage application process, ensuring loans move through to closing and helping our customers realize their dreams of homeownership.
how we work
One team, one mission
While we each have our own roles and responsibilities, we subscribe to the philosophy of "one team, one mission" — to help our customers achieve homeownership and financial betterment. Our mortgage processors work in lockstep with Sales and Underwriting, making sure all contracts and applications are processed quickly and accurately, so there are no delays and our customers feel confident about their closing. This approach has helped us close 300K loans resulting in $72 billion in originations in 2020.
WHO WE ARE
Operating like a family
The Operations team embodies the feeling of family in the workplace. We help nurture the growth and success of every member, whether it's pushing each other to reach new heights with friendly team competitions, developing new talent with hands-on training and mentorship, or celebrating individual achievements through rewards and recognition programs. Bring your positive attitude and dedication to exceptional customer service, and we'll welcome you with open arms.
HOW WE SUCCEED
The Freedom Difference
Tools and technology
You'll have the latest tools and technology at your fingertips to help you quickly and efficiently assist Freedom Mortgage customers.
Learn and grow
You'll have access to an experienced leadership team, paid training, career development programs, and more to help you achieve both your personal and professional goals.
Recognizing your success
High Flyer awards, group events, shout outs, contests with prizes and giveaways, and more — we find fun and creative ways to celebrate each team member's success.
From our employees
I chose to join Freedom Mortgage because of the opportunity for growth in my career.
From our employees
I have never worked for a company before with such an awesome corporate culture.
Learn more about the rest of our teams
Sales
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Underwriting
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Servicing
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
Corporate
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Graduate Programs
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Information Technology
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Operations
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.