“Fostering a collaborative, diverse, and inclusive environment is key.”
Adrian works tirelessly to coach and develop his staff, in addition to focusing on process improvements, procedure reviews and audits.
He brings a very collaborative approach to managing his projects and team. He finds that working with colleagues across all business lines can make even the most difficult projects fulfilling. A great example of this is Freedom’s Call Center response to COVID.
“We had to ensure that our agents were provided clear direction on how to handle COVID-related calls. It was crucial for them to give accurate information to our customers, specific to mortgage forbearance. Collaboration fosters shared responsibility and improves working relationships. Seeing positive progress in my team’s performance is very rewarding. The sense of pride and satisfaction that we gain from exceling and surpassing expectations, together, is extraordinary.”
Adrian brings a wealth of knowledge and experiences across the mortgage lending industry to Freedom and would describe himself as a “servant leader.” He commits to being transparent and providing clear direction while staying constantly engaged with his team members’ goals and aspirations.