Servicing Roles
Join one of the fastest-growing mortgage loan servicing teams in the nation! Freedom's Customer Service team and customer service specialists play an integral role in creating the best experiences for our customers while protecting homeownership.
Showing 1 to 20 of 24 matching jobs
Dialer Business Analyst
Summary The Business Analyst is responsible for both strategic and tactical planning and execution within the Command Center. The Business Analyst has a high level understanding of applicable business systems, industry and investor requirements and statutes including but not limited to FDCPA, TCPA, CFPB, Fair Len…
Jr Dialer Analyst
Summary The Jr. Dialer Analyst role is responsible for business day to day management of command center operations. This includes daily telephony management, workforce & staffing-level management, data analysis, reporting and software administration. Focus on business process and efficiencies, alongside on-time…
Title Servicing Analyst II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies …
Customer Success Spec. II
Position Summary: The Customer Success Specialist II is responsible for assisting Freedom’s customers in the servicing of their mortgage. This includes helping in a call center capacity in one of the following functions: customer service, collections, basic sales, or basic loss mitigation. Answer inbound a…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Customer Success Agent
Customer Success Agent Soar with Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge b…
Manager, Foreclosure Attorney Oversight - Remote
This position is fully Remote! The Manager – Foreclosure Attorney Oversight is responsible for coordinating, monitoring and management of the Foreclosure Attorney Network, Foreclosure Regional Attorney Oversight Specialist. This includes working directly with the Attorney to ensure all investor/insurer/regulatory req…
Foreclosure Milestone Supervisor - Remote
This position is Remote! Summary Supervising and coordinating activities of workers engaged in handling foreclosure files. Essential Job Functions: Carrying out management responsibilities in accordance with the company’s policies, applicable laws and th…
Reporting Analyst II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE** The Report Analyst is responsible for developing complex reporting with an understanding of current business processes and metrics as they relate to the mortgage industry. This includes gathering requirements, analyzing and mapping data, and complex report/database dev…
Director, Escrow Administration Insurance/PMI
Summary The Director, Escrow Administration Insurance is responsible for providing oversight for the Insurance functions within escrow administration. This position is required to report in office to Marlton, NJ. Essential Job Functions: …
Business Process Analyst - Remote
This position is fully remote! Summary The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management. They work closely with change management, legal, IT and various lines of businesses to impleme…
Supervisor, Correspondence & Research/ Mort.Serv
Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research. Essent…
Invoice Processing Specialist III - Remote
Summary: The Invoice Processing Specialist III will be responsible for reviewing invoices that require audits, performing monthly audits on processed invoices, processing manual invoice check requests, managing department reports, and systems testing. Will sort, code, match and confirm all invoices comply with a…
Test Script Analyst
**THIS POSITION CAN SIT REMOTELY** This position will perform assigned functions within the Servicing Governance and Control team in a timely and accurate manner. The primary role, of the Business Analyst, is to execute the development of test scripts/plans, on the end-to-end processes within Servici…
Transfer Coordinator - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE** The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 B…
Transfer Coordinator - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE** The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 B…
Transfer Coordinator - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE** The Mortgage Servicing Rights (MSR) Transfer analyst is responsible for managing servicing transfers for Bulk and Flow Mortgage Servicing Loan acquisitions from various Mortgage Banking Institutions typically consisting of up to 30,000 loans being transacted and $8 Bil…
Supervisor, Correspondence & Research/ Mort.Serv
Summary The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research. Essent…
The Freedom Difference
Soar at Freedom in your Servicing Career
Being a member of the Mortgage Loan Servicing team for one of the largest Mortgage Loan Servicers in the nation, is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, loan servicing, and other integral components of customer account management.
We are committed to upholding our "customer for life" mission. That's why our customer service specialists offer reassurance as well as practical solutions. Customer service jobs are critical at Freedom in helping foster homeownership and financial betterment for customers across America. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running.
Fly Higher
Service is our name, and peace of mind is our game. We are always there for our customers, from answering everyday questions to offering disaster assistance or forbearance planning options.
Soar and Grow
You'll learn and grow in your role under the guidance of experienced leaders who offer a wealth of industry expertise.
Committed to Excellence
Our work is defined by our relentless pursuit of service excellence in order to uphold our "customer for life" mantra.
Learn more about the rest of our teams
Sales
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Underwriting
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Servicing
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
Corporate
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Graduate Programs
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Information Technology
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Operations
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.