Servicing Roles
Join one of the fastest-growing mortgage loan servicing teams in the nation! Freedom's Customer Service team and customer service specialists play an integral role in creating the best experiences for our customers while protecting homeownership.
Showing 1 to 20 of 60 matching jobs
Foreclosure Specialist
Summary Foreclosure Specialist is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their delegated authority. …
Bankruptcy Supervisor
**THIS POSITION CAN SIT REMOTELY** The Supervisor is responsible for managing a Default Portfolio of Bankruptcy and Bankruptcy work-flow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly followed to ensure mitigation of compensatory fee risk. This position will a…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Analyst, Title Servicing II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies …
Analyst, Title Servicing II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies to…
Customer Care Supervisor
Please ent Summary The Customer Care Supervisor is responsible for the oversight and management of customer service/customer care including but not limited to: Call center, web services and refinance opportunities. Essential Job Functions: …
Regional Foreclosure Specialist - Attorney Oversight
This position is Remote for the following locations only: ME, NH, VT, MA, RI or CT. Regional Foreclosure Specialist - Attorney Oversight is responsible for working directly with the Foreclosure Attorney Network and the Foreclosure Milestone Teams to ensure all investor/insurer requirements are completed b…
Default Business Controls Specialist - Remote
This position is fully remote! The primary role of the Default Business Control Specialist is to assist in the management of departmental and process related audits to determine risks, effectiveness of controls, compliance with requirements, and assess if performing within tolerable risk level. In…
Supervisor, Servicing/Referral - Remote
Summary The Supervisor is responsible for managing a Default Portfolio of Default Referrals for Foreclosure workflow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly followed to ensure mitigation of compensatory fee risk. This position will assist management with day…
Sr VA / USDA Claims Specialist - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The VA/USDA Claim Processing Specialist is responsible for the Quality Control Review of all VA/USDA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor…
Analyst, Default Referral III
Summary: The Default Referral Analyst III will be responsible for reviewing, analyzing and processing an assigned portfolio of accounts in pre-foreclosure status. Under the direction of the Default Referral Supervisor, the Default Referral Analyst will be responsible for the analysis of accounts to ensure the Fo…
Reporting Analyst II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Report Analyst is responsible for developing complex reporting with an understanding of currentbusiness processes and metrics as they relate to the mortgage industry. This includes gatheringrequirements, analyzing and mapping data, and complex report/database …
Specialist, Foreclose II (Document Execution)
Foreclosure Specialist is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their delegated authority. Provide management with status updates and prepare…
Supervisor, Cash Management
The Supervisor of Cash Management is responsible for managing the day to day operations of payment processing and cash reconciliation processes. Essential Job Functions: Oversees the daily management and operations of the Cash Management team. Trains, educates and guides the pro…
Default Referral Analyst II
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad c…
Default Business Controls Specialist - Remote
This position is fully remote! The primary role of the Default Business Control Specialist is to assist in the management of departmental and process related audits to determine risks, effectiveness of controls, compliance with requirements, and assess if performing within tolerable risk level. In…
Default Business Controls Specialist - Remote
This position is fully remote! The primary role of the Default Business Control Specialist is to assist in the management of departmental and process related audits to determine risks, effectiveness of controls, compliance with requirements, and assess if performing within tolerable risk level. In…
Reporting Analyst II - Remote
**THIS POSITION CAN BE WORKED 100% REMOTE The Report Analyst is responsible for developing complex reporting with an understanding of currentbusiness processes and metrics as they relate to the mortgage industry. This includes gatheringrequirements, analyzing and mapping data, and complex report/database …
The Freedom Difference
Soar at Freedom in your Servicing Career
Being a member of the Mortgage Loan Servicing team for one of the largest Mortgage Loan Servicers in the nation, is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, loan servicing, and other integral components of customer account management.
We are committed to upholding our "customer for life" mission. That's why our customer service specialists offer reassurance as well as practical solutions. Customer service jobs are critical at Freedom in helping foster homeownership and financial betterment for customers across America. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running.
Fly Higher
Service is our name, and peace of mind is our game. We are always there for our customers, from answering everyday questions to offering disaster assistance or forbearance planning options.
Soar and Grow
You'll learn and grow in your role under the guidance of experienced leaders who offer a wealth of industry expertise.
Committed to Excellence
Our work is defined by our relentless pursuit of service excellence in order to uphold our "customer for life" mantra.
Learn more about the rest of our teams
Sales
Our Loan Advisor teams help customers choose the right financing option for their needs by educating and guiding them every step of the way.
Underwriting
Working within industry and legal guidelines as well as secondary market investor standards, our Underwriting teams examine the accuracy and completeness of loan documents, assess creditworthiness and risk, while working collaboratively with Sales and Operations.
Servicing
Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, and other integral components of customer account management and maintenance.
Corporate
From Human Resources to Marketing, and from Finance to Legal, our integral core departments keep our processes running smoothly.
Graduate Programs
Our various “First Flyers” programs provide the training, mentorship, and networking to have new college graduate participants earning while learning during their first 12-18 months, as they launch into a successful career at Freedom Mortgage.
Information Technology
Our IT teams keep data and technology running throughout the entire organization efficiently and safely. They implement digital transformation and innovation initiatives for our customers and our team members.
Operations
Our Operations teams are essential in the processing of all contracts and applications to ensure loans move through to closing and all customer inquiries are addressed and resolved.
Wholesale & Correspondent
We provide best-in-class service for both Correspondent and Wholesale lending partners, with a focus on innovative products and B2B solutions designed to suit every client and borrower need.
Freedom Fast Track™ program
The Freedom Fast Track™ program is an on-the-job training program for experienced professionals looking to make a career change into the mortgage industry – specifically to become a licensed Loan Advisor.