Servicing Roles
Join one of the fastest-growing mortgage loan servicing teams in the nation! Freedom's Customer Service team and customer service specialists play an integral role in creating the best experiences for our customers while protecting homeownership.
Showing 1 to 20 of 168 matching jobs
Supervisor, Default Referral
Summary The Supervisor is responsible for managing a Default Portfolio of Default Referrals for Foreclosure workflow to ensure Consumer Financial Protection Bureau (CFPB), investor and insurer guidelines are strictly fo…
SPOC, Loss Mit III
Summary The Loss Mitigation Specialist will serve as the Single Point of Contact (SPOC) for Freedom’s customers that are in a loan default situation to find resolution to preserving home ownership or to ident…
Jr Dialer Analyst
The Jr Dialer Analyst role is responsible for the day-to-day business management of command center operations. This includes daily telephony management, workforce & staffing-level management, data analysis, reporting, and software admin…
Foreclosure Manager
The Manager – Foreclosure is responsible for coordinating, monitoring and management of the Foreclosure staff which includes Foreclosure Milestone Specialist, Foreclosure Adminstraion Specialist, and Foreclosure Finanacial Specialist. …
Customer Outreach Advocate II
SUMMARY: The Customer Outreach Specialist II will serve as the designated representative for Freedom’s customers that are in a loan default or potential loan default situation to find resolution to preserving home…
Workforce Analyst, Jr
The Workforce Analyst, Jr is responsible for day-to-day management of Command Center operations. Including, daily telephony management, workforce & staffing-level management, data analysis, reporting and software administration. Successful c…
Workforce Analyst, Jr
The Workforce Analyst, Jr is responsible for day-to-day management of Command Center operations. Including, daily telephony management, workforce & staffing-level management, data analysis, reporting and software administration. Successful c…
Customer Satisfaction Ambassador
Summary The Escalations Specialist is responsible for assisting Freedom’s customers to address disputes or concerns; resolve them in a timely manner, and to ensure the customer’s satisfaction. This will…
Specialist, VA Conveyances
The VA Claim Processing Specialist is responsible for the filing of all VA Conveyance claims in accordance with investor/insurer time frames and follow up on all claim payments. It is essential these functions are handled timely & within est…
Assoc. Director/SPOC Servicing
Summary: The Associate Director SPOC is responsible for the oversight and management of SPOC agents including but not limited to oversight of call center performance metrics tied to individual and department scorec…
Title Curative Supervisor
The primary role of the Supervisor is to oversee the staff of Title Analysts as they work to obtain clear and marketable title on loans with title issues in the servicing portfolio. This position will assist management with day to day operations of t…
Director, Tax and Analysis
The Director, Escrow Administration is responsible for providing oversight for the Tax and Escrow Analysis functions within the Escrow Administartion group. Essential Job Functions: …
Manager, Servicing Customer Care
Summary Individual will be responsible for the overall performance and management of multiple supervisors and their teams within the customer care call center. Essential Job Functions: …
Conventional Loss Analysis Manager
The Loss Analysis Manager is responsible for managing activities related to the QC, audit, oversight, and analysis of claims filed on liquidated default loans. It is the Manager’s duty to ensure that all claims comply with investor a…
Loss Mitigation Analyst
Position Summary: Evaluates, designs, executes, measures, monitors and control business processes. Ensure that business process outcomes are in harmony with an organization’s strategic goals. Wor…
FHA Claims Specialist
The FHA Claim Processing Specialist is responsible for the filing of all FHA Part B claims and all non-conveyance claims including CWCOT (Claims without Conveyance of Title), SFLS (Single Family Loan Sale) claims and all Loss Mitigation claims i…
Sr., Default/Bankruptcy Case Specialist
**THIS POSITION CAN SIT REMOTELY** Contested Default/BK Case Specialist III is responsible for Bankruptcy related litigation, foreclosure non-jury trial case handling across all portfolios and investors and Non-Ro…
Manager Default Change Controls - Remote
The Manager, Default Change Controls is responsible for the management of a team of Default Business Process Analysts who are overseeing project completion and change management items for Default. The Manager works collaboratively with various Defaul…
Manager Default Change Controls - Remote
The Manager, Default Change Controls is responsible for the management of a team of Default Business Process Analysts who are overseeing project completion and change management items for Default. The Manager works collaboratively with various Defaul…
Manager Default Change Controls - Remote
The Manager, Default Change Controls is responsible for the management of a team of Default Business Process Analysts who are overseeing project completion and change management items for Default. The Manager works collaboratively with various Defaul…
The Freedom Difference
Soar at Freedom in your Servicing Career
Being a member of the Mortgage Loan Servicing team for one of the largest Mortgage Loan Servicers in the nation, is not only about solving customer issues or account management and maintenance — it's about making a difference in the lives of homeowners. Our Servicing teams are responsible for addressing key support issues throughout the life of each mortgage loan: collections, loss mitigation, escrow processes, customer inquiries, loan servicing, and other integral components of customer account management.
We are committed to upholding our "customer for life" mission. That's why our customer service specialists offer reassurance as well as practical solutions. Customer service jobs are critical at Freedom in helping foster homeownership and financial betterment for customers across America. Our relentless focus on teamwork and effective management has earned us recognition for our outstanding performance by receiving a Fannie Mae STAR award several years running.
Fly Higher
Service is our name, and peace of mind is our game. We are always there for our customers, from answering everyday questions to offering disaster assistance or forbearance planning options.
Soar and Grow
You'll learn and grow in your role under the guidance of experienced leaders who offer a wealth of industry expertise.
Committed to Excellence
Our work is defined by our relentless pursuit of service excellence in order to uphold our "customer for life" mantra.