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Workforce Analyst, Jr

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Description

Workforce Analyst, Jr

Soar With Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

 

If you are…

 

  • A data-driven specialist. You’ll use data and analytics within your area of accountability to ensure all operations being performed are timely, accurate, and correct in accordance with compliance, as well as to monitor team performance.
  • A change-maker. You’ll bring your vision, not only looking for problems or weaknesses, but suggesting viable solutions and making them happen. You’ll spot areas where we can improve our processes or performance, and back this up with data-driven insights to justify why we should capitalize on the opportunity.
  • An incredible communicator. You’re able to work with various stakeholders within the organization to define project objectives, deliverables, and results.
  • A “big picture” person. You understand where your area of accountability fits into the bigger company picture, helping you direct   your decisions, understand priorities, and drive improvements.
  • Adaptable. You’re a highly analytical problem solver with exceptional interpersonal and communication skills. You work well under pressure on tight deadlines.

 

… then you belong in the Freedom family.

 

The Vacancy: Workforce Analyst, Jr

 

We are looking for an exceptional Workforce Analyst, Jr to join the team at Freedom Mortgage. Your role will be to consistently report on and analyze the performance and productivity of your function, to make sure all requirements are being met, to unearth areas for improvement, and to highlight and share successful best practices. You’ll need to be a confident, purpose-driven individual, who doesn’t just look for problems, but delivers real and impactful solutions. You’ll use data to drive your insights, being able to both interpret the numbers, and transform them into meaningful output, leading to clear actions and business direction.


What does the job look like?


As a Workforce Analyst, Jr, your daily duties may include...

 

  • Developing and maintaining reporting processes to monitor all activity within your function.
  • Drawing down and interpreting data to analyze it for compliance with regulatory and investor requirements, areas where improvements could be made, and areas where best practice has been achieved and should be shared.
  • Develop and execute strategies using automated dialer and telephony software with a daily focus on maximized business efficiencies
  • Working with integrity, creating control reports and interrogating all data to ensure a clear and accurate picture can be drawn-up.
  • Check all dialer settings (both before the start of the campaign and as the system is running) to assure optimal performance and maintain performance logs.
  • Working on daily Adhoc requests to ensure timely and accurate distribution of data.
  • Providing deliverables to internal business units.
  • Running queries to validate the accuracy of data between multiple operating systems.
  • Identifying and solving discrepancies, including both missing data and bad data.
  • Troubleshoot system-based performance issues.

 

Education

  • Bachelor’s Degree from a 4-year College or University OR 2 years of related experience and/or training

 

Requirements & Qualifications

  • Proficiency in Microsoft Excel, Access, Word, and Outlook required
  • Advanced proficiency in Microsoft Excel
  • Mortgage knowledge a plus

 

If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.

 

Soar With Us.



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