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Wholesale Closing Manager

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Description

Summary

The Wholesale Closing Manager is responsible for the day to day operations of their department while also serving as a SME. Working closely with the Regional Operations Manager to ensure all areas have proper training, consistent feedback and properly managed expectations.  the department. For the purpose of achieving the overall department goal.

Essential Job Functions:

  • Supports department and performs management duties when Ops Manager is absent or out of office.
  • Manages reports and determines how many loans are coming in and going out for the day.
  • Works managing the department inbox and facilitates and expedites priority loans with a great sense of urgency.
  • Answers team member questions, helps team members with any issues that may arise, and helps team members resolve any escalated issues
  • Communicates all feedback to Ops Manager to make any escalated changes or quick minute decisions
  • Motivates the team and help train in whatever area of weakness, to ensure team member properly understands his/her function
  • Establishes a reputable relationship with our branches, Account Executives and brokers while providing great customer service to internal and external clients.
  • Work with managers in other areas of closing to maintain consistency within the teams.
  • Ability to assist with CD Review, wire training, coordination and funding process.
  • Ability to work West Coast hours

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Provides guidance and leadership to employees for daily activities and assigned projects or tasks

Participates in performance evaluation or personnel performance

May have project management responsibilities

Responsible for the productivity accuracy of their team


Education and/or Experience:

High School Diploma or GED and one to two years of related experience and/or training; or equivalent combination of education and experience.

At least 2 yrs of Mortgage experience required.

Language Skills:

Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

 

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