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VP Servicing Analytics

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This role will oversee data analytics and reporting for the Servicing Department. Responsible for improving Servicing data reporting across the business, delivering proactive information to line managers and business stakeholders which informs business decisions and driving the transition of the people analytics capability from ad-hoc reporting into a predictive and trend-focused approach.

  • Reporting Lead: Be the main point of contact for all people analytics within the business, producing data in an agile way that is tailored to the needs of each business stakeholder
  • Data Protection: Ensure that all data is stored and shared in a safe way
  • Monitoring of all Servicing initiatives; use data analytics to build dashboards to monitor key performance indicators for Servicing; work with all areas to monitor the progress of KPI's and provide reports to the head of Servicing
  • Preparing presentations in conjunction with the head of HR for the Executive Management Committee monthly updates, Risk Committee, Governance Committee, Compliance Committee
  • Pro-actively manage planned and ad hoc analytics requests, ensuring consistent quality and timeliness in delivery to business stakeholders
  • Manage a calendar indicating timing of all events in all areas under the Servicing umbrella
  • Provide budget development, reporting, and forecasting directly to the head of Servicing
  • Ensure compliance is attained through regularly scheduled Servicing Compliance Audits and reporting
  • Documentation of all key processes and procedures
  • Responsible for Vendor Management for all areas under Servicing
  • Provide Risk assessment reporting and monitoring 

Position Requirements:

  • Bachelor's degree required, master's degree preferred
  • 5-8 years of relevant work experience
  • Strong business acumen, time management and priorities management skills
  • Knowledge on analytical/problem solving skills
  • Experience using reporting tools for the extraction and manipulation of data
  • Advanced Microsoft Excel user