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VP, Sales

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VP, Purchase Sales will be responsible for running day to day sales operations and ultimately growing a dedicated team of Loan Officers (LO's) whose primary responsibility is originating loans (Purchase and Refi) for three primary Channels which include Freedom Mortgage Employees, Friends and Family of Freedom Mortgage Employees and Strategic Alliance (leads from Real Estate brokerages and builders). The channel offers a full compliment of Call Center Products and Services. The Purchase Sales vertical is supported by several shared services which include Operations (loan processing), Title, Appraisal, Underwriting and Closing Departments. The VP, Purchase Sales will need to drive a true "Concierge" approach to the customer experience and as such will need to be fully integrated with downstream shared services.

Role is HIGHLY visible and offers terrific upward mobility within Freedom Mortgage. Successful candidate should have experience in delivering superior customer service in a shared services environment. Strong leadership and desire to win repeat customer for life is a MUST.

Essential Job Duties

  • Lead and manage a dedicated team of Loan Officers: train LO's regarding sales proficiency (closing, communication, follow up and asking for repeat business) credit policy, systems, customer interaction and reporting.
  • Accountability: hold not only team of Direct Report LO's accountable for their sales numbers but shared service team leaders. 
  • VP of Purchase Sales should hold weekly 1:1's with LO's and host routine shared service touch base meetings detailing SLA's and overall expectations
  • VP, Purchase Sales will be directly responsible for channel performance (SLA's/performance targets to be mutually agreed to) on all leads through closing (manage the pipeline)
  • Possess an in-depth understanding regarding pricing and capital markets.  Successful candidate will need to maintain margin targets directed by management that are driven by market conditions  
  • Escalations: be knowledgeable and available to assist in escalations which might include pricing exceptions, fee waivers, or issues with title/U/W/Closing that could impact customer experience
  • VP, Purchase Sales will work with SVP of Purchase to develop detailed growth plan and will be accountable for the performance (lead to close)
  • Maintain regular and punctual attendance. Comply with all company policies and procedures.

Other Responsibilities
  • Pull production reporting on weekly/monthly basis
  • Able to manage pipeline reporting and manage SLA's
  • Clear communicator (written/spoken) is a MUST.  VP, Purchase Sales will be communicating directly with C Suite executives from Freedom Mortgage and needs to be clear/concise, respectful but forth right
  • With large percentage of Purchase loans in pipeline, VP of Purchase Sales needs to be responsive and compassionate regarding customer impact
  • Mortgage License (Origination Experience) preferred