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Underwriting Team Lead

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The Team Leader, Underwriting is responsible for training, mentoring, motivating, and leading Underwriting Assistants and Junior Underwriters.  The Team Leader must provide the highest level of customer service and ensure all loans are reviewed timely to meet specified guidelines as outlined by Freedom Mortgage. They will act as a troubleshooter to ensure efficient operations and smooth and timely workflow, while fulfilling the role of liaison to the production staff and Underwriting Managers. They will assist the Underwriting Manager in meeting division goals for turnaround times on loan decision, reduction of cost per loan expenses and productivity. This individual will monitor the underwriters’ pipelines to ensure complete and accurate data entry in the underwriting system of record while ensuring that loans are underwritten according to product guidelines. 

Essential Job Functions:

  • Proficient with all responsibilities of an Underwriter.
  • Work with the Underwriting Manager to resolve underwriting problems, questions and concerns.
  • Elevate issues of deficient performance or unacceptable behavior in a timely manner according to company policies and procedures to the Underwriting Manager.
  • Conduct consistent team meetings, one-on-one meetings and daily phone calls with all team members to provide information, training, mentoring and feedback as well as discuss changes in procedures, policies and guidelines to help interpret and clarify.
  • Makes recommendations to the Underwriting Manager for load balancing, staff levels in proportion with the product workload.
  • Audits statused loans to ensure consistency in underwriting amongst associates.
  • Coach and counsel staff for peak performance in quality, productivity, efficiency, time management, organization and maximum use of technology.
  • Ability to function in an ever-changing environment and work across all business channels in Underwriting (Retail/CC/Wholesale) as needed

  Supervisory Responsibilities:

  •   This job has no supervisory responsibilities


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Successful experience working as an Underwriter
  • Must be detail oriented and have the ability to comprehend and effectively communicate

  Education and/or Experience:

  • High School Diploma or GED Required
  • 4-7 years mortgage underwriting experience
  • Supervisory skills helpful  BA or BS preferred

Certificates, Licenses, Registrations:

  • DE, LAPP, and SAR preferred.