Coordinates the operational and personnel development within this department in operations. Serves as an escalation to help solve system and process issues that arise in the department. Assists in training and utilizing online system processes to effectively manage the workload to meet or exceed established service levels. Ensures all staff is properly trained in all areas of the loan process and related applications.
Responsible for being a subject matter expert and providing guidance on the processing of contracts and loan applications. This position is responsible for analyzing Transactional Title Work, assessing adherence to Freedom Guidelines, and the likelihood that Freedom will be in Proper Lien Position at the Closing of the New Loan.
Responsible for the training of new employees coming into this position, taking on critical issues/problems associated with this position, as well as assisting the Operations Manager in Workflow Management and Distribution.
Essential Job Functions :
- Assists with managing and training a department of staff members
- Monitors file flow to ensure SLA's are consistently met or exceeded.
- Ensures loans are originated and closed in compliance with the underwriter's approval as well as all federal and state regulations.
- Answers questions staff may have
- Monitors daily, weekly and monthly production reports
- Works with Operations manager on the day to day operations of the department. Including but not limited to distributing work, reviewing pipelines, and job coaching
- Performs sporadic QC spot checks on individual pipelines and provides feedback to staff
- Coordinates weekly pipeline review sessions with each employee
Other Related Duties :
Performs other related duties as assigned.
Supervisory Responsibilities :
This position has limited supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience :
Minimum bachelor’s degree and 4 years’ experience in a mortgage/title processing environment required. An additional 2 years related working experience in lieu of bachelor’s degree acceptable. Working knowledge of compliance regulations required. Full understanding of Title Products and Requirements. Ability to work overtime and extensive hours during high volume. Must have ability to recognize and act on changing priorities. Working knowledge of MS Office and strong organizational skills required.
Language Skills :
Excellent written and verbal communication skills required. Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills :
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Reasoning Ability :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations :
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employer’s Rights :
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference.
We run huge company-sponsored donation events and contests, as well as offering paid volunteer time so you can commit your support to the causes which you care about most.
Holidays and paid time off
We offer ample paid time off including multiple holidays - because our team is our family, and your downtime and wellbeing are just as important to us as your time in work-mode.
Our salaries are competitive - rewarding your experience, hard work, and commitment. We also have a 401K plan which provides a matching contribution.
We offer several medical plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
Lead and manage strategic efforts relative to hiring bank licensed call center Loan Officers on a national scale. Bachelors degree and 10+ years related industry experience.
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