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Title Servicing Analyst II - Remote

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The Title Analyst II – Servicing Operations Support is responsible for filing loan policy insurance claims against title issues as recommended by legal counsel or as determined upon examination of title reports. Evaluate and examine property reports and title policies to determine problems or restrictions with lien position and conveyances. Facilitate communication with attorneys and underwriters to determine best course of title resolution based on state laws and investor guidelines and requirements. Dispute counsel recommendations for resolution when deemed necessary. Assist management with monthly reporting, special projects, and documentation of department processes and procedures; serve as peer coach/trainer, including assisting with resolution of complex problems and issues, new processes and departmental changes, training of new staff; other duties as assigned.

  • Serve as initial resource for questions from new or existing staff
  • Aid peers with review and analysis of complex title issues to determine steps for resolution
  • Review and approval of attorney-fee requests from Title Analyst I
  • Support management in identifying needs for additional training or workflow changes based on observation and assist with training and implementation of the same
  • Review and analyze title issues denoted in property reports
  • Analyze and compare loan policies to property reports to assess additional exposure to risk and issues with lien position and conveyance
  • Abstract and verify property records using vendor databases and online services
  • Review, analyze, and interpret documents including but not limited to, loan documents, legal documents, policies, regulations, and guidelines
  • Obtain and compile documents required to file title claim
  • Maintain portfolio of title issues and detailed records of claim resolution or settlement, including timelines and correspondence
  • Investigate possible title issues initiated by borrower correspondence
  • Review and assess Homeowner / Condo Association liens for super-lien priority interest
  • Attorney-fee approvals and dispute of attorney-fee requests
  • Various functions using company systems and software, including but not limited to, proper file notations, loading of supporting documentation into imaging system of record, reviewing/completing assigned tasks, monitor attorney tasks and responses.
  • Escalate issues involving potential loss of lien priority, monetary losses, or any other potential loss or risk exposure to management
  • Prepare monthly status reports for management


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Proficient in Microsoft Office
  • Excellent communication, both written and verbal
  • Meticulous organizational and follow-up skills
  • Attention to detail with a high level of accuracy
  • Research, analytical, and problem-solving abilities
  • Self-manage time and task prioritization
  • Extensive knowledge of legal terminology as it relates to title insurance and property law
  • Read, analyze and interpret legal documents, policies, regulations, and guidelines

Education and/or Experience:

  • High School Diploma Required
  • Bachelor’s Degree, some post-secondary courses or certificate preferred
  • 5 plus years of related experience and/ or training; or equivalent combination of education and experience.