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Test Script Analyst

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This position will perform assigned functions within the Servicing Governance and Control team in a timely and accurate manner.   The primary role, of the Business Analyst, is to execute the development of test scripts/plans, on the end-to-end processes within Servicing Operations.  Additionally, the test developer will create test and population criteria.   

Essential Job Functions:

  • Document requirements for testing criteria/strategy as the initial start of Business Process Testing
  • Ensure business processes comply with legal requirements
  • Collaborate with Lines of Business to identify applicable data fields or logic to ensure test script/plan aligns with actual processes
  • Ensure test scripts/plans remain up to date on any process, legal or client guidelines 
  • Collaborate with Business Analyst to develop population reports
  • Assist in building data analytics/ building dashboards
  • Assist in identifying root cause scenarios and possible corrective actions
  • Track Operational Issues, Internal Audit and External Audit findings and determine testing protocols
  • Work closely with other test developers to design, and implement testing strategy and test plans, maintaining detailed documentation
  • Analyze test results, reporting testing observations, including documenting fails
  • Create detailed, comprehensive and well-structured test scripts/plans
  • Estimate, prioritize, plan and coordinate testing activities.
  • Design, develop and execute automation scripts, when or where applicable
  • Identify, record, document thoroughly and track defects
  • Monitor correcting any defect process results
  • Track quality assurance metrics, like defect densities and open defect counts.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:
Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.

  • Must demonstrate ability to multi-task in a fast-paced environment
  • Must have experience in test script development and execution
  • Must demonstrate knowledge in various test plan strategies  
  • Sufficient statistical and mathematical skills
  • Must be confident and reliable
  • Should be consistent and display a high level of accuracy
  • Mortgage Servicing experience
  • Fiserv experience      
  • Should be experienced in SQL, MS Excel, Adobe and statistical sampling