Skip to main content
High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Test Script Analyst

Apply Now
Apply Now

Description

**THIS IS A REMOTE POSITION**

Summary

This position will perform assigned functions within the Servicing Governance and Control team in a timely and accurate manner.   The primary role, of the Business Analyst, is to execute the development of test scripts/plans, on the end-to-end processes within Servicing Operations.  Additionally, the test developer will create test and population criteria.   

 

Essential Job Functions:

  • Document requirements for testing criteria/strategy as the initial start of Business Process Testing
  • Ensure business processes comply with legal requirements
  • Collaborate with Lines of Business to identify applicable data fields or logic to ensure test script/plan aligns with actual processes
  • Ensure test scripts/plans remain up to date on any process, legal or client guidelines 
  • Collaborate with Business Analyst to develop population reports
  • Assist in building data analytics/ building dashboards
  • Assist in identifying root cause scenarios and possible corrective actions
  • Track Operational Issues, Internal Audit and External Audit findings and determine testing protocols
  • Work closely with other test developers to design, and implement testing strategy and test plans, maintaining detailed documentation
  • Analyze test results, reporting testing observations, including documenting fails
  • Create detailed, comprehensive and well-structured test scripts/plans
  • Estimate, prioritize, plan and coordinate testing activities.
  • Design, develop and execute automation scripts, when or where applicable
  • Identify, record, document thoroughly and track defects
  • Monitor correcting any defect process results
  • Track quality assurance metrics, like defect densities and open defect counts.

 

Information and Communication

  • Must have excellent verbal and written communication skills.
  • Must have analytical/critical thinking skills to understand/communicate data metrics
  • Rapidly adapt to changing information, conditions and/or unexpected obstacles  
  • Organizational skills and ability to manage multiple tasks in an efficient manner
  • Must have ability to collaborate with different levels of Servicing Leadership
Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.

  •    Must have Mortgage Servicing Experience
  •   Must have analytical/critical thinking   skills to understand/communicate data metrics
  •   Organizational skills and ability to   manage multiple tasks in an efficient manner
  •   Must have   superior understanding of test protocols and internal controls
  •   Some experience   with UAT environment
  •   Excellent   written and verbal skils
  •   Excellent   Microsoft word and Excel skills

 

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills:

Ability to calculate figures and amounts such as interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

None required

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
#CB
#LI-ST1