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Telecom Admin/Specialist

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The Telecommunications Business Specialist is responsible for coordination of telecom network orders, inventory management, billing reconciliations. and voice circuit MAC work across our national multi-site environment.

  Position Requirements 

  • Minimum of 8 years operational and business telecom related experience. Specific expertise with telecommunication provider circuit ordering processes and procedures. Prior experience with a distributed financial call center environment is preferred.
  • Familiar with voice network delivery models and circuit provisioning processes for and SIP and TDM based services.
  • Hosted voice service provider experience is a plus.
  • Coordinate and track orders for new voice telecom services and circuits as requested by Telecom Management. Will also submit and track circuit/service disconnect orders tracking removal from invoices.
  • Familiarity with RESPORG and LNP processes a plus.
  • Compile and track monthly SLA reports for voice network providers.
  • Assist with capacity planning exercises as coordinated by Telecom Management or Engineering resources.
  • Process and open service outage tickets with voice network providers. Coordinate troubleshooting efforts between voice network providers and FMC Telecom Engineering resources.
  • Analyze voice traffic patterns, provide proper reporting, and forecast accordingly based on results.
  • Receive, process, and reconcile monthly telecommunications billings.
  • Verify contract rates on provider invoices against current contracts. Prior TEM experience a plus.
  • Conduct ongoing audits of invoices, and report findings to Telecom Management.
  • Coordinate voice network MAC efforts with providers and Telecom Engineering resources.
  • Maintain and update voice circuit inventory documentation for all voice services providers at FMC or 3 rd  party vendor locations.
  • Maintain provider contract and service order documentation repository.
  • Attention to detail and accuracy are critical in this position.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor's degree (B.A.) from four-year College or University.


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