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High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Technical Writer (Mortgage Servicing)

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Responsible for creating, updating, and maintaining various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. Work closely with our Compliance Officer to create and approve Process and Procedures.

Essential Job Functions:

  • Create, update and maintain user documentation for a variety of material, including how-to guides and instruction manuals.
  • Ensure technical verbiage is easy to understand by the layperson.
  • Ensure field flow in the correct sequence.
  • Write clear and concise policies and procedures.
  • Submit copies to managers for feedback.
  • Adjust copy as necessary and proofread for grammar and spelling.
  • Release the document following final approval.
  • Provide updates and different editions as necessary.
  • Participate in Servicing sessions to stay abreast of upcoming changes and prepare draft documentation.
  • Write/Update/Maintain our Policy, Process and Procedures.
  • Effective and continues communication within all the departments.
  • Responsible for tracking what deliverables are required and ensuring that they are completed on time.

Additional Work Experience:

  • Minimum of 2+ years of technical writing experience in Policy, Process and Procedure with focus on end user documentation and help systems.
  • Excellent team player and team builder.
  • Ability to convey complex information in an appropriate fashion to audiences with different levels of technical knowledge.
  • Ability to manage multiple tasks at once.
  • Ability to work under tight deadlines and respond to changing business and technical conditions.
  • Strong verbal and written communication skills must be able to communicate effectively and confidently with users, team members and management.
  • Strong interest in software and technical writing technologies is an easily accessible style.
  • Proven proficiency in using a modern tool set for generating documentation.
  • Experience with working with SharePoint, is a plus with technical writing experience.

Supervisory Responsibilities:
This job has not supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:
Bachelor’s degree (B.A.) from a four-year College or University; or one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.