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Technical Writer, Content Management

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Responsible for drafting, review and revision of internal/external documentation, updating, and maintaining various types of written correspondence, and other related content across the Servicing environment.

Essential Job Functions:

  • Primary duties consist of working with a wide range of stakeholders, including Operations Management, Compliance, IT, Change Management, Project Management, Marketing, etc. to understand, clarify, create and update documents/media
  • Draft, review and revise internal documentation including call scripts and talking points for borrower-facing personnel
  • Draft public facing communication to include email scripts, and content for our customer website
  • Organizes, catalogs, develops, and composes clear, concise, and readable documents
  • Collaborate with lines of business, and Compliance to ensure written communication is accurate
  • Adjust copy as necessary and proofread for grammar and spelling.
  • Provide updates and different editions as necessary.
  • Effective and continues communication within all of the departments
  • Responsible for tracking what deliverables are required and ensuring that they are completed on time
  • Performs other related items as assigned
    • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position
    • Minimum 2+ years of technical writing experience focused on development of effective communication/correspondence for targeted audience
    • Must possess/demonstrate ability to manage multiple deliverables, including planning, researching, and follow-up while using sound judgment to allow flexibility and change where appropriate
    • Effective organizational and time management skills
    • Ability to work under tight deadlines and respond to changing business and technical conditions
    • Strong verbal and written communication skills, must be able to communicate effectively and confidently with all levels of personnel
    • Demonstrates knowledge and experience in the following software applications: 1) Adobe Acrobat, 2) Microsoft applications (Word, PowerPoint, Excel & Visio)
    • Ability to work with little supervision
    • Instructional Design background is a plus

Supervisory Responsibilities:

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor's degree (B.A.) from four-year College or University; or two (2) to three (3) years’ experience of research, documentation and experience with information delivery via multiple mediums