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Technical Writer

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Responsible for creating, updating, and maintaining various types of user documentation, including but not limited to procedures, how-to (huddle) guides, references, manuals, cheat sheets, or instructions. Works closely with Line of Business Subject Matter Experts and Process Owners.



  • Write clear and concise procedures. Create, update and maintain user documentation
  • Capable of writing instructions down to the click level
  • Submit copies to managers for feedback
  • Adjust copy as necessary and proofread for grammar and spelling in advance of submission
  • Ensure technical verbiage is easy to understand by the layperson.
  • Ensure fields flow in the correct sequence
  • Release the document following final approval.
  • Provide updates and different editions as necessary
  • Participate in meetings and/or sessions to stay abreast of upcoming changes and prepare draft documentation
  • Write/Update/maintain associated process flows
  • Effective communication across multiple departments
  • Responsible for tracking what deliverables are required and ensuring that they are completed on time

  • Minimum 3+ years of solid technical writing skills in Policy, Process, and/or Procedures with particular focus on end user documentation
  • Experience with working with SharePoint ideal
    • Proficient in MS Office (Excel, PowerPoint, and Word), Visio
    • Experience in the mortgage industry, specifically in fulfillment
  • Excellent team player and team builder
  • Ability to convey complex information to audiences with different levels of technical knowledge
  • Ability to manage multiple tasks at once
  • Ability to work under tight deadlines and respond to changing business and technical conditions
  • Strong verbal and written communication skills, must be able to communicate effectively and confidently with users, team members and management
    • 4 year College degree