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High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Technical Writer

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Responsible for creating, updating, and maintaining various types of user documentation, including how-to guides, references, manauals, cheat sheets, or instructions.  Work closely with Default management and staff to create process and procedures.
  • Create, update and maintain user documentation for a variety of material, including how-to guides and instruction manuals
  • Ensure technical verbiage is easy to understand by the layperson
  • Ensure fields flow in the correct sequence
  • Write clear and concise policies and procedures
  • Submit copies to managers for feedback
  • Adjust copy as necessary and proofread for grammer and spelling
  • Release documents following final approval
  • Provide updates and different editions as necessary
  • Participate in Servicing sessions to stay abreast of upcoming changes and prepare draft documentation
  • Write/Update/Maintain Freedom Policy and Procedures
  • Effective and continues communication within all Default departments
  • Responsible for tracking deliverables required and ensuring they are completely timely
  • Minimum 2+ years of technical writing experience in policy, procedure and processes with particular focus on end user documentation and help systems
  • Excellent team player and team builder
  • ABility to convey complex information in an appropriate fashion to audiences with different levels of technical knowledge
  • Ability to manage multiple tasks at once
  • Ability to work under tight deadlines and respond to changing business and technical conditions
  • Strong verbal and written communication skills, must be able to communicate effectively and confidently with users, team members and management
  • Strong interest in software and technical writing technologies is an easily accessible style
  • Proven proficiency in using a modern tool set for generating documentation
  • Experience with working in Sharepoint is a plus
  • No supervisory resposibilities