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Technical Writer

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Technical Writer

Soar With Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.


If you are…


●     Conscientious. You’ll review various documents for completeness, accuracy, and compliance.

  • A comfortable communicator. You’re a highly skilled communicator, comfortable communicating with users, team members, and management.

●     Skilled in your field. You have a strong interest in software and technical writing technologies with proven proficiency for generating quality user-friendly content. You’re able to convey complex information to audiences of all levels of technical knowledge.

●     A great multitasker. You’ll determine accuracy and completeness of files, ensuring all processes are consistent, and communicate regularly with your team.

●     A strong decision-maker. You’re confident in your work, making firm decisions based on fact and reasonableness without feeling the need to waver or crumble under pressure.


… then you belong in the Freedom family.


The Opportunity: Technical Writer


Freedom Mortgage is seeking a professional and experienced Technical Writer to join the Freedom family. This role is all about creating, updating, and maintaining a variety of user documentation, including how-to guides, manuals, cheat sheets, and instructions. You’ll work closely with our Compliance Officer to create and approve processes and procedures. Our ideal Technical Writer is extremely knowledgeable about all elements of their field, with incredible attention to detail and an analytical approach to ensure reviews are thorough and accurate. You’ll be a self-starter, able to deliver effective results under changing business and technical conditions.


What does the job look like?


As a Technical Writer, your daily duties may include...


  • Creating, updating, and maintaining user documentation.
  • Ensuring technical verbiage is easy to understand.
  • Ensuring fields flow in the correct sequence.
  • Writing clear and concise policies and procedures.
  • Submitting copy to managers for feedback.
  • Adjusting copy and proofreading for grammar and spelling.
  • Releasing documents following final approval.
  • Participating in Servicing sessions to stay on top of upcoming changes.
  • Preparing draft documentation.
  • Writing, updating, maintaining Freedom’s policies, process, and procedures.
  • Effectively communicating with all departments.
  • Tracking deliverables to ensure they are completed on time.


Education & Requirements

  • Bachelor’s Degree from a 4-year College or University OR 1-2 years of related experience and/or training or equivalent combination of education and experience
  • Minimum 2+ years of technical writing experience in policy, process, and procedures fields with focus on end user documentation and help systems
  • Strong interest in software and technical writing technologies
  • Experienced with SharePoint


If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.


Soar With Us.