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Team Leader

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Coordinates the operational and personnel development within this department in operations.  Serves as an escalation to help solve system and process issues that arise in the department.  Assists in training and utilizing online system processes to effectively manage the work load to meet or exceed established service levels.  Ensures all staff is properly trained in all areas of the loan process and related applications.

Responsible for being a subject matter expert and providing guidance on the processing of contracts and loan applications. This position is responsible for analyzing the loan applications, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt. Based on these assessments, the Loan Processor makes mortgage loan recommendations. We seek individuals with FHA/VA loan experience.

Responsible for the training of new employees coming into this position as well as taking on critical issues/problems associated with this position.

Essential Job Functions :

  • Assists with managing and training a department of staff members
  • Monitors file flow to ensure SLA's are consistently met or exceeded.
  • Ensures loans are originated and closed in compliance with the underwriter's approval as well as all federal and state regulations.
  • Answers questions staff may have
  • Monitors daily, weekly and monthly production reports
  • Works with Operations manager on the day to day operations of the department. Including but not limited to distributing work, reviewing pipelines, and job coaching
  • Performs Phone Monitoring of new employees and provides written feedback
  • Performs sporadic QC spot checks on individual pipelines and provides feedback to staff
  • Coordinates weekly pipeline review sessions with each employee





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Education and/or Experience :

High school diploma or GED required; Bachelor’s degree preferred; Minimum 4 years’ experience in a mortgage processing environment required. Working knowledge of compliance regulations required.  Full understanding of Product Types (Conventional, FHA, VA).   Ability to work overtime and extensive hours during high volume.  Must have ability to recognize and act on changing priorities.  Working knowledge of MS Office and strong organizational skills required.