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Supervisor, VA Conveyance and VA-USDA Claims

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The Supervisor over VA Conveyance and VA/USDA Claim filing is responsible for the coordinating, monitoring and management of the VA Conveyance and VA/USDA Claims staff which includes Post Sale Specialists and/or Claim and Servicing Specialists.  This includes ensuring that the post sale team submitting on VA conveyance/final title packages and VA/USDA claims accurately and timely and in accordance with VA/USDA insurer guidelines from the appropriate disposition action through final claim settlement.

  • Responsible to ensure that all post sale functions including RRC (Redemption, Ratification and Confirmation) monitoring, TOC (Transfer of Custody) processing, title packages receipt and submission, claim submissions, and following up on all claim payments are completed within investor/insurer time frame requirements.  
  • Ensure all VA TOC conveyances are filed timely and accurately in accordance with insurer/investor/guarantor requirements.  
  • VA Basic max guaranty claims, non-conveyance claims and loss mitigation claims (Pre-Foreclosure Sale Claims, Refund Claims, and USDA Claims are filed accurately and timely in accordance with insurer/investor time frame requirements.  
  • Manage title package submission and receipt process to ensure time frames are met and no VA reconveyances occur.  
  • Facilitate weekly/bi-weekly meetings with staff and provide training, coaching and counseling to claims staff.  
  • Utilize/Develop exception and control reports to identify backlogs and ensure work is completed timely and accurately.  
  • Ensure daily/weekly follow-up on all outstanding claim proceeds.  
  • Keep up to date on all VA and USDA servicing requirements and revisions and keep Director informed of all trends and problems including, but not limited to claim denials/curtailments, avoidable losses, and compliance problems that will create an “out of compliance” condition or expose Freedom to any risk of exposure or liability. 
  • Communicates any trends and / or problems with recommended solutions to department management.  
  • Complete and conduct performance reviews, monitor individual staff performance and work in conjunction with the Human Resources department to resolve performance issues.  
  • Maintain regular and punctual attendance.
  • Comply with all company policies and procedures.

High School Graduate/GED required
Associate Degree preferred
A minimum of 5 years of related work experience in lieu of degree
Minimum 1 year of related work experience and leadership experience required
Minimum 2-4 years of related work experience and leadership experience preferred
Overall knowledge on VA Conveyance and Claim Filing – Required