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Supervisor Escrow Administration Business Controls (Remote)

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Perform assigned leadership and supervisory functions within Escrow Administration Business Controls team in a timely and accurate manner, while ensuring compliance with all state, federal and investor guidelines.  Duties may include, but are not limited to, partnering with other departments to identify, implement, and maintain appropriate business controls related to escrow administration processes; as well as coordinating audit/examination requests and responses, reviewing and responding to quality control reviews and documenting and tracking outsourcer performance against standards. In addition, the incumbent is expected to assist with special projects and provide support where required as volumes and needs dictate. Position may be remote for the right candidate.

  • Ensure control reporting is completed in a timely and accurate manner at appropriate intervals.
  • Monitor and maintain a control environment in a manner that ensures proper controls are in place, work as intended, and are certified at appropriate periodic times.
  • Work with other internal departments to proactively identify control reports and processes that may be required for proper business control monitoring within the Escrow Administration teams.
  • Oversee the population of data for the vendor scorecards and participate, as needed, in vendor performance review sessions.
  • Provide oversight of the Escrow Administration activities as it relates to loan servicing acquisitions and transfers. Specifically, ensuring tax, insurance (hazard, flood, PMI/MIP/RHS) items are mapped appropriately, and validated pre- and post-transfer.
  • As applicable, provide leadership and guide responses to internal and external audits related to Escrow Administration departments.
  • Assist with the accumulation, categorization and tracking of customer service issues.  As needed, assist in identifying root cause issues and possible corrective actions at both an account and process level.
  • Provide leadership and mentoring to team members.