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Supervisor Escrow

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The Escrow Supervisor is responsible for ensuring that all aspects of Escrow Administration are performed in a timely and accurately manner while remaining compliant with all State, Federal and Investor guidelines.

Essential Job Functions may include:

  • Ensures that all disbursements for escrow items, including but not limited to real estate taxes, hazard and flood insurance and PMI/MIP are processed from the borrowers’ escrow account in a timely and accurately manner.
  • Works with vendors in order to update the flood map changes on all active servicing portfolios.
  • Procures recoverable corporate advances incurred on delinquent taxes.
  • Ensures that escrow loans are analyzed in accordance with all applicable company, investor and regulatory requirements.
  • Monitors status of payments for real estate taxes, hazard insurance and HOA fees on non-escrow loans.
  • Manages Hazard Loss claims.
  • Oversees the PMI/MIP removal process to ensure that coverage is removed in accordance with applicable investor and regulatory requirements.
  • Assists with training, staff development, performance reviews and disciplinary actions.
  • Ensures all policies and procedures updated and meet company, investor and regulatory guidelines.
  • Identifies and makes recommendations for the improvement of controls in the overall servicing operation processes and procedures.
  • Communicates any trends and / or problems with recommended solutions to senior management.


Other Related Duties:

Performs other related duties as assigned.


Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Excellent Customer Service Skills
  • Team Oriented Mentality
  • Ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure
  • Possesses superior Mortgage Servicing knowledge
  • Strong verbal, written, and interpersonal skills
  • Ability to work independently
  • Excellent time management and organization skills

Education and/or Experience:

Bachelors Degree (B.A.) from a four-year College or University; or three to four years related experience and/or training; or equivalent combination of education and experience.


This position does not require professional licensing, certification or registration.


Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs. Handles sensitive, complex, and/or confidential information.


Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.


Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Independent Judgement/Problem Solving:

Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor.








Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.