Skip to main content
High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Supervisor Default Ops

Apply Now
Apply Now

Description

Summary:

The Supervisor of Default Servicing Operations/CWCOT will be responsible for the day-to-day activities related to auction strategies and successful sales of our CWCOT (Claims Without Conveyance of Title) portfolio.  They will be responsible for managing the staff handling the intake, marketing and closing of these files.  The Supervisor will be responsible for managing the relationship with our auction vendors, performance tracking and continued communication to understand the portfolio and the best options to dispose of these loans.
Essential Functions:

  • Develop and maintain reporting and dashboards critical to monitor performance success of the team.
  • Monitor team of staff to defined SLA's.
  • Manages staff and carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, addressing complaints and resolving issues.
  • Review asset & offer history and provide conclusion
  • Identifying gaps and making recommendations for efficiency gains.
  • Recommending and implementing changes in procedures.

Education and/or Experience:

  • 3-5 years Default Servicing Experience
  • Strong understanding of FHA guidelines and CWCOT program or experience in marketing and sales of REO properties
  • 2-3 year experience in managing sales of properties through auction.
  • Develop and maintain reporting and dashboards critical to monitor performance success of the team
  • Monitor team of staff to defined SLA's.
  • Excellent organizational and time management skills.
  • Attention to detail with a high level of accuracy
  • Review asset & offer history and provide conclusion
  • Ability to effectively present information to management

Language Skills:

Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations


Reasoning Ability:

Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

 

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

 

Work Environment:

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.


Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

#CB #LI-SV1