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Supervisor, Correspondence & Research/ Mort.Serv

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The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research. 

Essential Job Functions: 

  • Assist in the management of processing all aspects of borrower incoming and outgoing correspondence
  • Assist in the management of research processes for Customer Care Department
  • Assist in the management of processing all incoming Servicing inquiries from internal Freedom Mortgage employees
  • Experience in written communication
  • Assist in the management of credit bureau reporting and disputes
  • Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management
  • Develops and implements effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
  • Delivers Superior Customer Service and leads a team that delivers superior service to the customer
  • Negotiates solutions and acts as a liaison with internal and external customers when necessary
  • Identifies and analyzes escalated problems and provides guidance to team members for resolution

Other Related Duties:

Performs other related duties as assigned.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions of the job.

Writing Skills:

Experience in written communication, including, but not limited to customer correspondence and internal communications.

Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University preferred
1-2 years supervisory experience preferred
3+ years related experience   
Mortgage Servicing experience preferred