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Supervisor, Conventional Claims - Remote

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The Supervisor over Conventional Claim filing is responsible for the coordinating, monitoring and management of the FNMA, FHLMC, and PMI Claims staff which includes Specialists and/or Claim and Servicing Specialists.  This includes ensuring that the team submits all Conventional claims accurately and timely and in accordance with FNMA, FHLMC, and PMI investor/insurer guidelines from the appropriate trigger action through final claim settlement.  Additionally, responding to audit findings.

  1. Responsible to ensure that all post sale functions including RRC (Redemption, Ratification and Confirmation) and Foreclosure deed monitoring, claim submissions, required documentation and follow up on all claim payments is completed within internal/investor/insurer time frame requirements.
  2. Ensure all FNMA, FHLMC, and PMI claims are filed timely and accurately in accordance with internal and investor requirements.
  3. Facilitate weekly/bi-weekly meetings with staff and provide training, coaching and counseling to claims staff
  4. Utilize/Develop exception and control reports to identify backlogs and ensure work is completed timely and accurately
  5. Ensure daily/weekly follow-up on all outstanding claim proceeds 
  6. Keep up to date on all FNMA, FHLMC, and PMI servicing requirements and revisions and keep Director informed of all trends and problems including, but not limited to claim denials/curtailments, avoidable losses, and compliance problems that will create an “out of compliance” condition or expose Freedom to any risk of exposure or liability.  Communicates any trends and / or problems with recommended solutions to department management
  7. Complete and conduct performance reviews, monitor individual staff performance and work in conjunction with the Human Resources department to resolve performance issues
  8. Maintain regular and punctual attendance. Comply with all company policies and procedures.
  1. Minimum of 1 year experience in Fannie May, Freddie Mac, and PMI claims filing systems and requirements; 2+ years preferred
  2. FHA/VA experience can substitute for PMI experience, but Fannie May and Freedie Mac experience is a must
  3. Strong Excel skills including data manipulation, pivot tables, and V look-ups
  4. Minimum 1 year of people leadership experience, 2+ years preferred
  5. High school diploma or equivalent