Sr IT Salesforce Business Analyst

Description

The Sr Business Analyst will be responsible to capture business objectives and transforming into functional requirements by documenting the current/future state of critical business operations, automated systems process and reporting through a combination of skills leveraging; research, fact-finding, interview sessions and the understanding of applicable business systems. The Analyst will participate in the full implementation life cycle for assigned initiatives to ensure a successful deployment of technology for requested business needs.

Essential Job Functions:

• Defines and documents customer business functions and processes for Salesforce based applications.
• Translate business needs into functional requirements; in line with existing business processes and Salesforce capabilities in form of user stories.
• Work with Sales and operations personnel to identify, business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Assist Product Manager, Product Owner, Development and UAT teams during requirement/test case review sessions.
• Supports departmental end-users, technical resources (architects, data analysts, developers, operation specialists), consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements in form of Agile Epics/user stories.
• Assist teams during QA and user acceptance testing of new system functionality.
• Obtains a working knowledge of the assigned business processes to facilitate requirement elicitation and documentation activities.
• Consistently works within the defined IT and business standards and procedures.

Position Requirements:

• Must have:
  • Experience with Salesforce CRM as Business/System Analyst.
  • Exposure to Agile (Scrum), specifically using JIRA to document user stories.
  • Experience in requirement elicitation, documenting business requirements and transforming into functional requirements for Salesforce implementation.
  • Ability to interface with operational levels of the business to get agreement on desired business needs and proposed solutions.
  • Good communication skills.
  • Preferred :
    • Preferred Bachelor’s Degree from a Four (4) year College or University
    • 2+ years of diverse financial services / mortgage banking experience preferred