Results oriented Software QA Lead with minimum 8-10 years total hands-on experience, including 5 years leading SDLC compliant on-shore and off-shore QA test teams. Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem. Re-engineered and facilitated key QA methodologies, processes and metrics standards resulting in increased quality of releases delivered to clients. Strong analytical skills with solid technical background in distributed development environments.
Essential Job Functions:
Lead QA initiatives including managing QA teams of 2-3 people and contributing to the testing effort in a hands-on role;
Work with the QA Manager to evaluate and enhance SQA standards, technologies and approaches
Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
Lead and mentor QA team members, as well as manage outside contract testers
Develop and execute test cases, scripts, plans and procedures (manual and automated)
Work closely with cross-functional organizations, project teams and clients to develop project schedules, execute test plans and cases and deliver high quality products
Track testing risks and develop mitigation action plans
Responsibilities will include the creation and execution of detailed test scripts to verify software functionality and adherence to business requirements (Including manual and automated testing environments).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
2-3 year of experience with Salesforce Service and Marketing cloud testing will be preferred.
Willing to work very hard to achieve the highest level of quality;
Excellent leadership and coaching skills;
Consultative management and communications styles;
Strong written and verbal communications skills;
Experience managing QA teams on initiatives of at least 3 people;
Experience with software test processes;
Proven ability to lead offshore teams;
Capable of adapting to a rapidly evolving environment;
Strong people management, interpersonal communication and collaboration skills;
Proven track record of delivering high quality products;
Expert at SQA methodologies, tools and approaches (manual and automated testing experience);
Extensive knowledge of QA tools such as ALM, Jira and methodologies;
Experience in a web consulting environment preferred;
BS in Computer Science or equivalent education/experience. Related work experience may be considered in lieu of degree;
Experience with Selenium and Jira is a huge plus.
Education and/or Experience:
Bachelors Degree from a Four (4) year College or University.
Advanced skills, subject matter expert with 8+ years QA experience.
Other Related Duties:
Performs other related duties as assigned.
Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.
Customer Service Relationships:
Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.
Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference.
We run huge company-sponsored donation events and contests, as well as offering paid volunteer time so you can commit your support to the causes which you care about most.
Holidays and paid time off
We offer ample paid time off including multiple holidays - because our team is our family, and your downtime and wellbeing are just as important to us as your time in work-mode.
Our salaries are competitive - rewarding your experience, hard work, and commitment. We also have a 401K plan which provides a matching contribution.
We offer several medical plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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