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Portrait of a young businessman working at his desk in a modern officePortrait of a young businessman working at his desk in a modern office

Sr IT Business Operations Analyst

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The Sr. Business Operations Analyst’s primary responsibility will be to ensure the information technology applications are available and flexible to meet the changing business environment. Maintaining operational stability, application performance and immediate response to reported incidents are the performance measurements for the role. The candidate will serve as an information technology subject matter expert for the applications and channels they support.


As a Sr. Business Operations Analyst, the candidate will:

  • Be inquisitive
  • Be a self-starter
  • Have the tenacity to problem solve
  • Strive for professional growth
  • Exhibit extreme ownership

Essential Job Functions:

  • Confidently participate in Major Incident calls to assist in impact assessment, communications to business partners and identification of workaround and/or resolution
  • Create and maintain application documentation
  • Engage in the change management and validation processes to maintain full awareness of all potential impacts
  • Proactively monitor and analyze application performance and behavior
  • Partner with product owners and business partners to create cohesive team to support the applications
  • Have strong communications skills to translate technical issues into business terminology across all levels of the organization
  • Analyze the impact of new applications and enhancements to existing applications; ensures the application documentation is up to date
  • Identify opportunities for improving user experience or application functionality
  • Obtain detailed, in-depth and expert knowledge of the assigned business processes
  • Consistently challenge the IT and business teams to improve all aspects of their processes

  • Bachelor’s Degree from a Four (4) year College/University or equivalent industry experience
  • 3+ years of diverse financial services / mortgage banking experience preferred 
  • Business analysis skills are required.
  • Support business and IT teams
  • Strong communication skills are required.
  • Proficiency with Microsoft Office tools.