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Sr Desktop Engineer

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The Senior Desktop Engineer is responsible for the creation, deployment, management, and oversight of all aspects of Freedom Mortgage's desktop computing environment. This role will build out the automated deployment/management solutions leveraged by all Technical Support staff, in addition to providing escalated support for incidents that require high-level technical knowledge. Additionally, serve as a Subject Matter Expert and technical coach for other members of the Desktop Engineering team.


  • Manage and administer Enterprise devices via Microsoft Endpoint Manager.
  • Create/maintain Operating System images & automated deployment methodology (Windows Autopilot).
  • Create automated software and solutions packages for deployment to Enterprise devices.
  • Manage and oversee monthly Windows Security Patch deployment.
  • Manage and oversee mass software update/deployment efforts to Enterprise devices.
  • Generate and manage various reports as requested.
  • Virtual Desktop deployment and administration.
  • Zero/Thin Client deployment and administration.
  • Virtual Desktop & Zero/Thin Client deployment and administration.
  • Perform routine environmental assessment exercises and ensure the continued enhancement/modernization of the Freedom Mortgage end user computing environment.
  • Participate in Major Incident response activities; ensure timely remediation of outage(s), perform root cause analysis, and develop/implement long-term solution to mitigate future risk.
  • Research complex technical problems and identify, implement, and communicate technical fixes.
  • Function as a resource for projects, including new hardware/software solution introduction, Windows/Office365 upgrades, and other technology advancement initiatives.
  • Partner with the Security team to engineer solutions for end user device security.
  • Function as technical escalation point for large scale or aging end-user problems.
  • Functions as a third line of support after all tiered resources have been exhausted.
  • Partner with 3rd party vendors to deliver results in various support/project-based initiatives.
  • Write, edit and maintain Policies & Procedures documentation.
  • Serve as a mentor/Subject Matter Expert for Desktop Engineering team members, as well as Technical/Desktop Support staff.

Position Requirements:

  • Hands on experience around end user device engineering.
  • Hands on experience around with device/System Center Management tools.
  • Professional Certifications desired (Microsoft Modern Desktop Administrator, MSCE, AWS Solutions Architect, Network+, A+, etc.).
  • Experience with Modern Device Management (MDM) tools, including Windows Autopilot and Microsoft Endpoint Manager.
  • Experience with deployment and administration of virtual desktop solutions, including Amazon Workspaces, Hyper-V, VMWare, and Windows Virtual Desktop.
  • Experience with environmental management and administration via Azure Active Directory.
  • Expert troubleshooting skills surrounding complex technical end user device issues in large distributed environment.
  • Expert understanding of Windows 10 Operating System, including build updates.
  • Expert understanding of Microsoft Security Patching process.
  • Expert understanding of Microsoft Group Policy administration in a client/server environment.
  • Expert understanding of Windows Registry architecture.
  • Advanced knowledge of various scripting methodologies (PowerShell, SQL, AWS CLI, Python, etc.).
  • Advanced understanding of Microsoft Office 365 product deployment/administration.
  • Strong Microsoft Office365 application suite usage skillset, including Teams, Visio, and SharePoint.
  • Fluent in usage and administration of multiple Operating Systems (Windows 10, Windows Server, Mac OS X, Linux, etc.).
  • Basic understanding of network infrastructure and protocols.
  • Strong professional and interpersonal skills including: exceptional customer service, creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, ability to self-manage.
  • Detail oriented with ability to prioritize and manage multiple projects.
  • Ability to work occasional after hours and weekends.