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Portrait of a young businessman working at his desk in a modern officePortrait of a young businessman working at his desk in a modern office

Sr Business Analyst - Servicing Performing Loans Products

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The Senior Business Analyst formulates and defines process and reporting scope and objectives through research and fact-finding combined with an understanding of applicable Servicing Performing Loans business systems, products and industry requirements. Provides analysis of business and user needs for Customer Care, Escrow and Loan Administration; documents requirements, and revises existing logic as necessary. Participates in process and systems analysis and considers the business implications of the application of technology to the current business environment.  

Essential Job Functions:

  • Defines and documents customer business functions and processes.
  • Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance
  • Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
  • Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
  • Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
  • Participates in user acceptance testing and testing of new system functionality.
  • Obtains detailed, in-depth and expert knowledge of the assigned business processes and creates user stories for development and testing.
  • Demonstrates ability to prioritize initiatives, foster collaboration between departments and drive initiatives to completion.
  • Consistently challenges the IT and business teams to improve all aspects of their processes.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education and/or Experience:

  • Bachelors Degree from a Four (4) year College or University or related experience
  • 5+ years of diverse financial services / mortgage servicing experience preferred
  • Experience with Agile Software Development Lifecycle (SDLC) methodologies, particularly documentation of User Stories is preferred.
  • Business analysis skills are required.
  • Ability to interface with all levels of the business to define business and functional requirements.
  • Support business and IT teams, including requirements gathering and project management for new development and integration projects with little or no direction.
  • Strong communication skills are required.
  • Proficiency with Microsoft Office tools.