The Senior Business Analyst is responsible for the creation of complex control and illogical reporting including validation of the data and management of tasks resulting from exceptions found in the reporting. The Senior Business Analyst will address issues, conduct root cause analysis and execute on plans for resolution of data discrepancies.
The Senior Business Analyst provides data and analytical support to the Data Integrity/Loan Boarding team, various lines of business and Senior Leadership. The Senior Business Analyst will assist team members with developing and maintaining reporting documents, provide on the job training and evaluate process for best practice to ensure a high level of data integrity.
- Develop reports, interrogate data to ensure accuracy and take action to resolve exceptions.
- Responsible for working with other business units to ensure accuracy of data reported
- Conduct testing as related to new initiatives, code crosses and enhancements
- Provide analytical support in reviewing various control and illogical reports
- Educate and train other team members as needed.
- Apply math skills to analyze data or create dashboards and summary reporting
- Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.
- Work with management to develop and implement new or revised processes and procedures to realize efficiencies.
- Evaluate processes and create reporting that will ensure processes are working as expected.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
Five plus years mortgage servicing experience (across multiple departments is desired).
Origination experience is a plus.
Strong skills in Excel (Pivot Tables, VLOOKUP’s, Excel formulas and other Excel functions)
Skilled in criteria building and report creation.
Must be a team player with strong attention to detail and able to work independently
Excellent critical thinking & problem solving
Fast learner, able to embrace new ideas and thrive in a fast-paced environment
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.Learn More
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.Learn More
Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.Learn More
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.Learn More
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.Learn More
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.Learn More
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