Skip to main content
High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Specialist, Default Business Control (Claims Audits)

Apply Now
Apply Now


The primary role of the Default Business Control Specialist is to  assist in the management of  departmental and process related audits to determine risks, effectiveness of controls, compliance with requirements, and assess if performing within tolerable risk level.  In addition to audits, oversight of vendor, department and employee scorecards to ensure optimal performance across the Default organization.

Essential Job Functions:  
  • Execution of audit procedures including reviewing transactions performed in the servicing system, documents, records, reports, and policies & procedures to evaluate effectiveness of internal controls.
  • Test Risk and Control Assessments for all areas of Default.  
  • Administer audits, or reviews, of processes within Freedom Default Departments to identify key Risks.
  • Recommend and assist Default departments with process improvements or offer suggestions as to how risk can be mitigated within a process of a department.
  • Identify areas at an acceptable risk level and ensure management is made aware.
  • Identify training opportunities within the Default organization and perform follow up to confirm completion. 
  • Monitor KRI dashboard performance.  Conduct deep dive for any component that may be underperforming.  
  • Compiles monthly department and line level employee scorecards.  Reviews data to ensure accurate reporting.  
  • Maintain regular and punctual attendance. Comply with all company policies and procedures.
  • Stays abreast of changes in the servicing industry specific to Default. 
  • Must have excellent verbal and written communication skills.
  • Work with senior management to develop and implement new or revised processes and guidelines.
  • Performs the research and information gathering necessary to define, design, create, and document business requirements and specifications as it relates to the development of reporting solutions.

  • LoanServ servicing system experience
  • Industry and product knowledge
  • Must have at least 2-4 years of experience in residential mortgage servicing specializing in Default and risk management.
  • Able to work collaboratively with others. 
  • Articulate and effective communicator.

Education and/or Experience:
Bachelors Degree (B.A.) from a four-year College or University; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.