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Special Loans Manager

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Responsible for the management of the day to day operations of the Special Loans Group. Provide leadership and guidance to the departmental staff in the performance of their duties relating to but not limited to the processing of Adjustable Mortgages (ARMS) Servicer Member Civil Relief Act, Buydowns and Balloons.


Essential Job Functions:

  • Responsible for the management of the day to day operation of the Special Loans Group
  • Provide leadership, guidance, performance anagement and development to the members of the Special Loans Group
  • Define, establish and execute on processes and procedures to ensure compliance with all investor and regulatory requirements pertaining to but not limited to the:
    • Timely and accurate review of ARM data boarded to the FISERV system
    • Timely and accurate processing of ARM changes and change notifications
    • Timely and accurate identification of borrowers eligible for protection under SCRA
    • Timely and accurate processing of buydown and balloon payment changes
  • Develop new and improve existing reporting and controls to effectively to measure and report on performance, compliance and productivity
  • Effectively and proactively identify and communicate issues to department Vice President


Other Related Duties:

Performs other related duties as assigned.


Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University; or three (3) to five (5) years of related mortgage experience within the Special Loans area; or equivalent combination of education and experience.

Supervisory experience required.

Mortgage experience required


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individuals are knowledgeable in their area of expertise. Identify and resolve problems in a timely fashion following established guidelines.  Identify when to refer more complex problems to manager/VP for resolution.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.