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Portrait of a young businessman working at his desk in a modern officePortrait of a young businessman working at his desk in a modern office

Software Manager, IT QA

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Description

Results oriented Software QA Manager with minimum 10 years total hands-on experience, including 8 years leading SDLC compliant on-shore and off-shore QA test teams. Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem. Reengineered and facilitated key QA methodologies, processes and metrics standards resulting in increased quality of releases delivered to clients. Strong analytical skills with solid technical background in distributed development environments.

Essential Job Functions may include:

  • Owns the Quality Assurance testing for at least one program or business channel with numerous projects running concurrently
  • Leads QA initiatives including supervising and managing QA teams and contributing to the testing effort in a hands-on role.
  • Work with the QA Director to evaluate and enhance SQA standards, technologies and approaches
  • Work with Automation team to build and enhance automation suite
  • Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices
  • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
  • Provides leadership and oversight in creating and maintaining quality assurance validation and IT department processes including standard operating procedures, working practices and guidelines.
  • Conducts periodic audits to ensure quality and compliance with PMO processes and standards.
  • Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
  • Manages and mentors QA team members, as well as manage outside contract testers
  • Assist with the enhancement of current test scripts and develop and execute test cases, scripts, plans and procedures (manual and automated)
  • Work closely with cross-functional organizations, project teams and clients to develop project schedules, execute test plans and cases and deliver high quality products
  • Track testing risks and develop mitigation action plans
  • Analyze data and produce scheduled quality assurance reports
  • Responsibilities will include the creation and execution of detailed test scripts to verify software functionality and adherence to business requirements (Including manual and automated testing environments).

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Position Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Work alongside project teams to achieve the highest level of quality
  • Effective leadership, coordination and motivational skills
  • Consultative management and communications styles
  • Experience managing QA teams on large initiatives of at least 5 people; effective coaching skills
  • Extensive knowledge of process improvement and enhancement
  • Proven ability to manage on-site and offshore teams
  • Capable of adapting to a rapidly evolving environment
  • Strong people management, interpersonal communication and collaboration skills
  • Proven track record of delivering high quality products
  • Experience working in agile environments, in particular agile scrum
  • Expert at SQA methodologies, tools and approaches (manual and automated testing experience)
  • Experience in using BDD is preferred
  • Knowledge of Selenium, Java, JavaScript, Rest Assured, HTML, XML, SQL preferred
  • Extensive knowledge of QA tools such as ALM, Jira and methodologies
  • Experience in a web consulting environment preferred
  • Strong and effective written and verbal communications skills
  • BS in Computer Science or equivalent education/experience. Related work experience may be considered in lieu of degree
  • Experience with Jira is a huge plus

Education and/or Experience:

  • 10+ years of IT experience with a specific background in IT quality assurance and in maintain the quality of complex software products
  • Bachelor’s Degree from a Four (4) year College or University

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

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