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Servicing QC Specialist - Remote

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Description

**THIS POSITION CAN BE WORKED 100% REMOTE FROM WITHIN THE EST OR CST TIME ZONES

Summary:
The Servicing Quality Control Specialist is responsible for conducting quality control reviews of the various servicing areas in accordance with insurer/investor guidelines as well as federal and state regulations. The ideal candidate must be a subject matter expert with extensive experience in general servicing and default/ loss mitigation.

Essential Job Functions may include:

  • Conduct loan level reviews to ensure agency guidelines and best practices are being met.
  • Perform audits within required timelines and meeting all deadlines.
  • Identify areas at an acceptable risk level and ensure management is made aware.
  • Identify any potential process improvements or system enhancements that could assist a Department with control improvements.
  • Communicate with QC supervisors regarding recurring findings and errors identified during audit reviews.
  • Ability to collaborate with others in a team setting in a fast-pasted environment.
  • Work closely with other staff in Servicing and Risk Management, and participate in process improvement activities.
  • Perform special projects and other related duties as assigned by management.
  • Effectively handle multiple assignments while meeting departmental performance measures.
  • Strong analytical skills and demonstrated decision-making ability.
  • .Rapidly adapts to changing information, conditions and/or unexpected opportunities.
  • Understanding of all loan types preferred.

Education and/or Experience:

High school diploma or equivalent required; and four to five years related experience and/or training

Loss mitigation QC experience required

Fundamental understanding of mortgage Servicing to include performing and non-performing loans, federal regulations, insurer/agency guidelines, business best practices, processes, and procedures.

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