Servicing Junior Letter Coordinator
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The Junior Letter Coordinator is responsible for the generation of manual letters and some machine-derived letters that need additional attention required by contractual and state default letter requirements; i.e. the manual addition of pay histories or legal descriptions.
- Will ensure all required letters and disclosures created by Freedom Mortgage Corporation are appropriately maintained within the Servicing system of record.
- Will act as a subject matter expert on Default and some Servicing Letters.
- Must be able to recognize and address all tasks associated in the default world to ensure compliance with a special emphasis on state and investor guidelines.
- Generate letters utilizing multiple tools, including but not limited to, the Servicing system of record and mail merge.
- Coordinate with Servicing lines of business to ensure effective, timely, and required communication with the borrower as outlined by regulatory requirements.
- Act as an administrator for the letter libraries by ensuring all letters reflect production templates and in-flight revisions.
- Review and process daily control reports.
- Perform daily reconciliation of vendor produced letters to confirm accuracy.
- Identify opportunities for letter updates or revisions due compliance or business feedback.
- Create detailed test cases and perform new and regression testing for all statement/letter changes as well as monitor post implementation to ensure data integrity.
- Serve as a subject matter expert and track the various requirements of each default letter based on the requirements of the contractual breach and state guidelines.
- Review and respond to local counsel feedback regarding breach letters.
- Escalate potential template updates to Change Management and Legal Compliance based on the same.
- Assist with monthly process reviews (audits and exams)
- Responsible for managing default letter templates. Support the lettering needs for default and servicing by managing letter templates and generation based on regulatory requirements.
BA Degree; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.
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Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
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Philanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
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Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
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Your Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
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Pet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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