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Servicing Correspondence Coordinator, Jr.- Remote

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The Junior Letter Coordinator is responsible for the generation of manual letters and some
machine-derived letters that need additional attention required by contractual and state default
letter requirements; i.e. the manual addition of pay histories or legal descriptions. Will ensure all
required letters and disclosures created by Freedom Mortgage Corporation are appropriately
maintained within the Servicing system of record. Will act as a subject matter expert on Default
and some Servicing Letters. Must be able to recognize and address all tasks associated in the
default world to ensure compliance with a special emphasis on state and investor guidelines.

Generate letters utilizing multiple tools, including but not limited to, the Servicing system of record and mail merge.
Coordinate with Servicing lines of business to ensure effective, timely, and required communication with the borrower as outlined by regulatory requirements.

  • Act as an administrator for the letter libraries by ensuring all letters reflect production templates and in-flight revisions.
  • Review and process daily control reports.
  • Perform daily reconciliation of vendor produced letters to confirm accuracy.
  • Identify opportunities for letter updates or revisions due compliance or business feedback.
  • Create detailed test cases and perform new and regression testing for all statement/letter changes as well as monitor post implementation to ensure data integrity.
  • Serve as a subject matter expert and track the various requirements of each default letter based on the requirements of the contractual breach and state guidelines.
  • Review and respond to local counsel feedback regarding breach letters.
  • Escalate potential template updates to Change Management and Legal Compliance based on the same.
  • Assist with monthly process reviews (audits and exams)
  • Responsible for managing default letter templates.
  • Support the lettering needs for default and servicing by managing letter templates and generation based on regulatory requirements.
BA Degree; or six (6) months to one (1) year related experience and/or training; or equivalent
combination of education and experience.