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Senior Escrow Processor

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Description

Perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notations; monitor vendor tasks and responses.

·         Monitor/respond to email inquiries.

·         Research items related to tax penalties, tax and insurance matters, loss draft claims and/or escalated client issues.

·         Interact with carriers, taxing authorities and/or vendors for information and account updates.

·         Set-up payee headers; process disbursements; and/or procure tax and insurance bills

·         Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.

·         Assist in responding to audits, procuring documents, with department mailings and other clerical duties.

·         Handle/process checks and wires, stop payments, return checks and refunds.

·         Work on daily operational reports, such as edit reports.

·         Advise supervisor/manager of status of work, unresolved escalated items and/or potential risk/exposure issues.

·         Utilize various application programs in a network environment such as Synergy, Word Processing, Excel, and LPS Imaging, as well as,      navigating through vendor websites.

·         Perform cross functional duties throughout the department to further development, as well as, during periods of absences, high volumes and as needed.

·         Other duties and projects as assigned.


·         College degree desired

·         Minimum 2 years mortgage servicing experience preferably in real estate taxes, insurance, flood and/or loss draft claims areas

·         Proficient in Microsoft Word and Excel

·         LPS Imaging system experience a plus

·         Excellent written and verbal communication skills

·         Good organizational and follow-up skills

·         Self-motivated

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