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Senior Customer Research Specialist, Mortgage Servicing

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The Sr. Research Specialist is responsible for the processing of Customer Care related tasks including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research.

Essential Job Functions:

  • Process all aspects of borrower incoming and outgoing correspondence.
  • Assist in the generation of all outgoing borrower statements, letters and notifications.
  • Handles research processes for Customer Care Department.
  • Process all incoming Servicing inquiries from internal Freedom Mortgage employees.
  • Experience in written communication.
  • Responsible for credit bureau reporting and disputes.
  • LoanServ/Fiserv experience is a plus.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

  • High School Diploma or GED required
  • Experience in a mortgage servicing environment
  • 1-3 years experience in customer service research/correspondence High school diploma or GED required