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Senior Business Analyst

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The Senior Business Analyst in Call Center PMO is responsible to analyze business problems, identify and engage stakeholders, elicit and document business requirements, act as the liaison between Business and IT stakeholders, and ensure the solution is feasible.

Job Requirements:

  • Collaborate with Business Stakeholders to translate the business needs into business requirements
  • Elicit and document business requirements
  • Create business process maps and perform Gap Analysis
  • Serve as a liaison between the Business Stakeholders and the IT Stakeholders to co-ordinate efforts to successfully implement solution
  • Co-ordinate User Acceptance Testing between Testers, Business and IT Stakeholders
  • Manage project timeline, identify risks, issues, assumptions and constraints, manage stakeholder expectations and share project status updates with Management
  • Experience in Waterfall methodology for Project Management
  • Experience with JIRA for requirements and UAT scenarios management
  • Attention to detail when analyzing and interpreting business process and functions
  • Efficient with Microsoft Office Suite
  • Flexible and organized to work efficiently in a high-pressure environment with constantly changing priorities
  • Excellent verbal, presentation and written communication skills
  • Able to work both independently and as part of a team
  • Able to follow standard processes, templates and procedures as defined by PMO
  • Willingness to learn new systems, software and skills
  • Build positive relationships with Business and IT Stakeholders at all levels
  • Responsible for additional duties, as assigned

  Nice to have:

  • Business Process Modeling using Blue Works Live and Visio
  • Mortgage industry knowledge
  • Agile methodology for Project Management


Education and/or Experience:

  • Bachelor's degree (B.A.) from four-year College or University (preferably in Computer Science)
  • 5-7 years of related experience and/or training; or equivalent combination of education and experience
  • Eligible to work without visa sponsorship