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High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Research Specialist, Mortgage Servicing

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Apply Now



Soar With Us
Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…

  • A stellar communicator. From colleagues to customers, you’re a professional and respectful communicator.
  • A tech-savvy learner. You know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance.
  • A team player . You thrive in a team environment, are dependable, and never lose your calm.

… then you belong in the Freedom family.
The Opportunity: Customer Research Specialist

We’re looking for qualified Customer Research Specialists at all levels to join the Freedom family. Our ideal Customer Research Specialist will be a highly motivated self-starter with a passion for excellent customer care. From processing incoming correspondence to fulfilling loan document requests, you’ll be able to adapt to the needs of your role in an exciting and dynamic environment.

What does the job look like?

As a Customer Research Specialist, your daily duties may include... 

  • Responding to written correspondence
  • Reviewing and fulfilling requests for loan documents
  • Processing incoming and returned mail
  • Completing third-party authorization requests
  • Finalizing verifications of mortgage requests
  • System updates for name and address changes
  • Processing ACH requests

Education & Certification Requirements  

  • Associate degree or equivalent from a 2-year college or technical school OR 1 year of related experience and/or training