Research Business Control Analyst I

Description

Summary

Perform assigned functions within Correspondence & Research in a timely and accurate manner, while ensuring compliance with all state, federal and investor guidelines. Duties may include, but are not limited to, reviewing loans based on investor requirements, reviewing and responding to quality control reviews and processing exception reports. In addition, the Jr Analyst is expected to assist with special projects and provide support where required as volumes and needs dictate.

Essential Job Functions:

• Research accounts noted on quality control reviews as out of standard/policy exceptions and provide information needed to respond in a timely manner. Provide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s)
• For selected processes, review a population of accounts for adherence to established standards and timeframes. Document research and findings, providing recommendations for exception at the account and/or process level
• Assist with acquisitions and sales activities as needed and directed
• Provide recommendations for creation of/enhancements to Fiserv scripts for purposes of improving the end user experience
• Assist with the accumulation, categorization and tracking of customer service issues.  As needed, assist in identifying root cause issues and possible corrective actions at both an account and process level.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Position Requirements:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Minimum 2 years mortgage servicing experience
• Proficient in Microsoft Office
• Excellent written and verbal communication skills
• Good organizational and follow-up skills
• Self-motivated

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization

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