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Quality Control Coordinator

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Description

Essential Job Functions:  

  • Set up electronic files for the auditors. 

  • Complete full re-verification process in a timely manner, not to exceed 60 days from the audit selection.

  • Create re-verification letters based on the post-closing quality control selection of credit documents. 

  • Ensure that all addresses for re-verification letters are correct, and documentation is for the correct borrower.

  • Assist re-verifying routine audit selections, including early payment default selections. 

  • Precisely and accurately update all re-verification responses, and resend if applicable. 

  • Adequately communicate findings to other team members if necessary.

  • Research file to determine best documents to be re-verified, and verify contact information.

  • Present errors and questions to manager for clarification if needed. 

  • Order and place pre-determined documentation in the electronic files for the Quality Analysts to use in their review process. 

  • Order, stack and supply electronic files for all of the Credit Agencies when requested for their audit purposes. 

  • Clerical support of any type including but not limited to copying, scanning and mailing. 

  • Other duties is assigned by management


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

  • High School/GED or equivalent; or four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience.

  • Strong verbal and written communication skills.

  • Prioritization skills. 

  • Works well in a team environment and with minimal supervision.  

  • Must be able to multi-task and embrace a constantly changing environment.  

  • Detail oriented with an ability to prioritize to meet deadlines. 

  • Strong organizational and problem solving skills. 

  • Knowledge of Microsoft Word and Excel. Microsoft Access experience would be a plus. 

  • Advanced telephone etiquette, with excellent command of language and communication skills.    


Education and/or Experience:

High School Diploma or GED and one to two years related experience and/or training



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