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Quality Control Coordinator

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Essential Job Functions:  

  • Set up electronic files for the auditors. 

  • Complete full re-verification process in a timely manner, not to exceed 60 days from the audit selection.

  • Create re-verification letters based on the post-closing quality control selection of credit documents. 

  • Ensure that all addresses for re-verification letters are correct, and documentation is for the correct borrower.

  • Assist re-verifying routine audit selections, including early payment default selections. 

  • Precisely and accurately update all re-verification responses, and resend if applicable. 

  • Adequately communicate findings to other team members if necessary.

  • Research file to determine best documents to be re-verified, and verify contact information.

  • Present errors and questions to manager for clarification if needed. 

  • Order and place pre-determined documentation in the electronic files for the Quality Analysts to use in their review process. 

  • Order, stack and supply electronic files for all of the Credit Agencies when requested for their audit purposes. 

  • Clerical support of any type including but not limited to copying, scanning and mailing. 

  • Other duties is assigned by management


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

  • High School/GED or equivalent; or four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience.

  • Strong verbal and written communication skills.

  • Prioritization skills. 

  • Works well in a team environment and with minimal supervision.  

  • Must be able to multi-task and embrace a constantly changing environment.  

  • Detail oriented with an ability to prioritize to meet deadlines. 

  • Strong organizational and problem solving skills. 

  • Knowledge of Microsoft Word and Excel. Microsoft Access experience would be a plus. 

  • Advanced telephone etiquette, with excellent command of language and communication skills.    

Education and/or Experience:

High School Diploma or GED and one to two years related experience and/or training