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Quality Control Coordinator

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Description

Essential Job Functions:

  • Set up electronic files for the auditors.
  • Complete full re-verification process in a timely manner, not to exceed 60 days from the audit selection.
  • Create re-verification letters based on the post-closing quality control selection of credit documents.
  • Ensure that all addresses for re-verification letters are correct, and documentation is for the correct borrower.
  • Assist re-verifying routine audit selections, including early payment default selections.
  • Precisely and accurately update all re-verification responses, and resend if applicable.
  • Adequately communicate findings to other team members if necessary.
  • Research file to determine best documents to be re-verified, and verify contact information.
  • Present errors and questions to manager for clarification if needed.
  • Order and place pre-determined documentation in the electronic files for the Quality Analysts to use in their review process.
  • Order, stack and supply electronic files for all of the Credit Agencies when requested for their audit purposes.
  • Clerical support of any type including but not limited to copying, scanning and mailing.
  • Other duties as assigned by management.

 

Other Related Duties:

Performs other related duties as assigned.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • High School/GED or equivalent; or four (4) to five (5) years related experience and/or training; or equivalent combination of education and experience.
  • Strong verbal and written communication skills.
  • Prioritization skills.
  • Works well in a team environment and with minimal supervision. 
  • Must be able to multi-task and embrace a constantly changing environment. 
  • Detail oriented with an ability to prioritize to meet deadlines.
  • Strong organizational and problem solving skills.
  • Knowledge of Microsoft Word and Excel. Microsoft Access experience would be a plus.
  • Advanced telephone etiquette, with excellent command of language and communication skills.    


Education and/or Experience:

High School Diploma or GED and one to two years related experience and/or training

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